Employment Type:

Full time

Shift:

Day Shift

Description:

Serves as the first point of customer contact in the HR Service Center environment for support and resolution of HR inquiries for all Trinity colleagues, OTE functional areas and vendors. Work activities include, but are not limited to processing of colleague position status change requests, tuition reimbursement applications, audit of HR transactions, telephone support and various HR administrative work as assigned. May investigate and resolve general issues related to HR processes and procedures and assist via telephone and e-mail

Position allows for work from home/remote opportunity.

Position works the 10:30am to 7:00pm shift Monday-Friday EST.

Compensation is $22.00 per hour + range commensurate with education and experience. This is a position in the HR Shared Services Contact Center.

Provides assistance to managers, colleagues, and vendors in analysis and resolution of issues related to the service and delivery of benefits administration. Provides support for administration and technology assistance for Workday, PeopleSoft, and Kronos to facilitate Payroll processing. Provides guidance in the interpretation and application of policies and procedures for managers and colleagues, and acts to minimize company risk in all situations. Utilizes sustainable, efficient, and effective processes to support customer within the parameters of the department service level agreements . Markets department services and provides world class customer service.

Knows, understands, incorporates, and demonstrates the mission, vision, and values of Trinity Health in leadership, behaviors, practices, and decisions.

Manages Human Resource service delivery for the HR Service Center areas of vendor administration, life status change administration, health and welfare plan administration, payroll processing systems, employment life cycle administration, or other Human Resources functional areas . Manages entry level case inquiries within the limits of the IRS Section 125 Plan and Trinity Health HR Policies.

Audits monthly vendor billings and eligible participant and dependent reporting. Reviews and reconciles discrepancies with payroll; processes eligibility reports, court orders and status changes with insurance carrier and payroll . Researches and prepares reports and spreadsheets analyzing costs and participation.

Assists with projects, such as Open Enrollment for supported RHM's to include testing and administrative responsibilities.

Performs administrative activities, which includes completion, review, and approval of HR business transactions, preparing statistical/operational reports and conducting data integrity audits.

Has proficient knowledge of Human Resource law, benefits plan design, IRS Code Section 125, ACA regulations, various payroll regulations, and HRIS reporting capabilities to effectively manage specialized job assignments.

Maintains collaborative relationships with health ministry's staff, Payroll, HR Operations, Legal Department, Total Rewards Benefits and Well-Being and vendors to facilitate efficient management of assignments.

Maintains strong attention to detail while focusing on customer excellence by building rapport and establishing trust.

Maintains case management technology to accurately log issues and notes for case assigned under stringent Legal Department requirements.

Adheres to established regulations and ensures compliance for, processes, procedures, plans and systems.

Maintains confidentiality of department and associate information according to established practice within HIPAA and NPPI guidelines.

Maintains a working level knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Corporate Integrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior .

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.