Job description

Ashfield Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

A frontline specialist responsible for delivering virtual or telephonic support to identified clients engaging customers, patients, and/or healthcare professionals, in a robust clinical dialogue. The specialist serves as a primary resource to provide drug/medical device product information.

This is your opportunity to join Ashfield Engage and represent a top biotechnology company!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
• Competitive environment with company wide recognition, contests and coveted awards
• Exceptional company culture
• Recognized as a Top Workplace USA 2021

What will you be doing?

• Completely and accurately document all Medical Information Requests, Adverse Events and Product Quality Complaints in compliance with Ashfield, Client and Federal guidelines and regulations
• Conduct study compliance calls to volunteers enrolled in clinical/medical research trials
• Enroll participants in educational seminars
• Provide patient support to patients enrolled in Patient Support Programs
• Collect demographic data and disposition for product, sample and literature fulfillment
• Maintain excellent quality and productivity standards for all client programs; adhere to program scripts and guidelines
• Accurately collect information required by individual programs and correctly capture in specific program databases
• Exhibit effective communication and tele-management skills
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
• Adhere to all company policies and Standard Operating Procedures
• Possess effective organizational skills, including working on multiple projects simultaneously
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)
• Update and submit resume upon requests for audits

What do you need for this position?

• Current US healthcare professional license: RN
• Excellent verbal, written and listening communication skills
• Competency with a computer keyboard and mouse
• Competency with Call Center Telephone Technology
• Pleasant telephone manner
• Ability to work both independently and within a group setting
• Results oriented, excellent organizational skills and ability to work cross-functionally

Job Type: Full-time

Pay: $30.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift

Application Question(s):

• Are you able to work various shifts between the hours of 8am-8pmEST Monday- Friday?
• Are you able to start on October 3rd?

Experience:

• Phone Triage: 1 year (Preferred)

License/Certification:

• RN (Required)

Work Location: Remote

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