Job description

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.

We are looking for an experienced technical program manager to join us to help us expand our service offerings. Our ideal candidate has a solid track record of successful project executions for enterprise applications and will serve as a project coordinator and communicator for all relevant business areas through the entire project lifecycle.

Responsibilities

Manage cross-team (dev, design, product, etc) initiatives

Translate product requirements into practical work guidelines for engineering teams

Help scope projects and come up with high-level estimations

Serve as the single point of contact for project information & status

Proactively uncover and address issues and open items

Create and maintain master project schedule in partnership with engineering

Ensure all project tasks have clear owners (dev and non-dev) and that timelines from inception to rollout are understood and have clear drivers

Adjust project schedules with eng leads and communicate impact as plans change

Run meetings effectively, set agenda, send detailed follow up, and drive to decisions

Define engineering tactics:
Work breakdown

Teams involved

Reprioritize maintenance backlog

Define achievable benchmarks

Complete Transfer of Information (TOI) sessions

Experience, Skills & Education

3+ years of experience in project management

Innovative thinking and problem solving skills

Solid knowledge of and practical experience with project management, software engineering, designing and developing reliable and scalable web-based, high-volume data applications

Strong verbal and written communication skills

Experience working with multiple geographies using collaboration tools

Bachelor's degree in computer science, engineering or a related technical field

Experience with business applications and software development management applications such as Jira, Word, Excel and/or Project

Experience managing people will be a plus!

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive’s well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution. Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company’s operating model is the Fortive Business System. For more information please visit: www.fortive.com.

We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan. ServiceChannel’s commitment to the professional and personal success of our employees has landed us on Wealthfront’s Career-Launching Companies List for three years in a row.
ServiceChannel helps many of your favorite brands manage their brick and mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together.

In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.
We Are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

National: The salary range for this position is $97,000- $180,100

Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

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