Job description

San José State University Research Foundation

Position: Research Associate: Project Coordinator

DEPARTMENT: NASA Ames Research Center

POSTING DATE: 12/14/2022

SALARY: $70,000-$115,000 annually/DOE

EXEMPT STATUS: Full-Time, Exempt, Benefited

GENERAL NATURE OF POSITION

Are you passionate about solving complex problems to help users achieve their goals? Would you like to be a part of NASA’s return to the Moon and beyond?

The San José State University Research Foundation (SJSURF) is looking for a Research Associate: Project Coordinator to help NASA get the right information, to the right people, at the right time. SJSURF works with civil servants from the Human-Computer Interaction (HCI) Research group to research, design, build, and manage enterprise web-applications for NASA engineers. The team works onsite at NASA Ames Research Center in Mountain View, CA, right in the heart of Silicon Valley.

In this role you will work with cross-functional team members to deploy and maintain high quality human-centered software on time. We’re looking for a motivated professional who is interested in interfacing directly with users to ensure project success and customer satisfaction.

The HCI Group defines diversity broadly as the entire universe of differences and similarities. We celebrate each team member’s unique experiences and believe that we do our best work in an environment that is open, collaborative, and inclusive. Our team values a healthy approach to our work, from accommodating an ergonomic work setup to maintaining a balanced work-life schedule with the ability to work remotely.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. Collaborate with other HCI group members on software research development efforts of the Mission Assurance Systems.

2. Receive and triage stakeholder service requests, partnering with the right person or team to create solutions as needed and keeping a constant line of communication open with the user until the issue is fully resolved to the users’ satisfaction.

3. Work with our development and design teams to gather and assess requirements in order to find resolutions to open and ongoing issues.

4. Work independently to implement necessary fixes using your system knowledge.

5. Coordinate activities of our development and design teams by handling communication between the team and the stakeholder.

6. Contribute feedback to the deployment of timely and high-quality production web applications.

7. Assist in quality assurance and quality control of production applications by working with a team of testers.

8. Document user service processes and core features of software. Create knowledge bastions that can be used by the team, our larger stakeholder service organization, and our users to solve problems.

9. Implement user service process improvement and information architecture recommendations changes as necessary

10. Other duties as assigned.

INTERPERSONAL CONTACTS

Reports to the project director. Interacts with SJSURF staff and civil service staff daily.

SUPERVISORY RESPONSIBILITIES

None, though may be called upon for advice and direction by others.

QUALIFICATIONS

Education and Experience

· Bachelor’s degree or equivalent experience in a technology-related field.

· 3 or more years’ experience working in a technical user service environment preferred.

Knowledge, Skills, Abilities Required

· Ability to troubleshoot technical software systems.

· Ability to create and maintain clear and understandable documentation.

· Working knowledge of system taxonomies and information architecture.

· Ability to make quality decisions and seek out partnership within a team environment.

· Strong people skills, good at creating and maintaining relationships both within a team and with our external partners and stakeholders.

· Experience supporting users via phone, email, chat and/or in person.

· Effective organizational, user support, and problem-solving skills.

· Strong verbal and written communication skills.

· Ability to work within and bolster the processes of a multi-disciplinary product team.

· Able to independently manage time and determine how best to complete their objectives.

· Ability to work independently.

Physical Requirements

· Potential domestic travel.

· Based out of the NASA Ames Research Center. Therefore, this employee must meet security qualifications for entrance to the Center.

· Candidate must be a U.S citizen or permanent resident.

NOTE: This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

BENEFITS

The San José State University Research Foundation (SJSURF) provides excellent benefits package to benefited employees.The comprehensive benefit package includes:

a) Four company health insurance plans to choose from (employee contributions differ according to plan and level of coverage).

b) Employer paid dental and vision for both employee and eligible dependents.

c) Life, AD&D, LTD with supplemental coverage opportunities.

d) 14 paid federal & state holidays.

e) Retirement Plan: 403 (b) employee contribution plan component and a 403 (b) employer contribution component, which vests immediately.

f) Vacation hour accruals and separate sick hour accumulations.

g) Employee discounts.

Please visit the Benefits & Compensation pageon the SJSU Research Foundation website for more detailed information.

COVID-19 VACCINATION POLICY

As required by the CSU Vaccination Policy, all new hires must be fully vaccinated against COVID-19 starting on September 30, 2021. Fully vaccinated means it has been 14 days after the second dose of the Pfizer or Moderna vaccine has been given, or it has been 14 days after the one dose of the J&J vaccine has been given. Additionally all employees are required to have booster shots and provide proof to SJSU by 02/28/2022 or after the six months from the final dose of the original vaccination, whichever is later. Proof of being fully vaccinated does not need to be disclosed until a job offer has been made, and proof must be submitted after the acceptance of the job offer. New hires may request a reasonable accommodation of the COVID-19 vaccination requirement based on medical or religious reasons. New hires must submit their request for an accommodation form after they accept the job offer, and before their scheduled start date. The reasonable accommodation provided to the employee, if any, will depend on the employee’s job and the applicable facts, but it may include weekly COVID-19 testing. New hires who do not submit, before their scheduled start date, proof of being fully vaccinated or a request for reasonable accommodation will have their job offer revoked.

APPLICATION PROCEDURE

To apply for this position, an applicant must submit a formal application for employment, as well as a resume and a cover letter. The formal employment application is located on the SJSURF website on theForms page.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the SJSURF. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current SJSURF employees who apply for the position.

REASONABLE ACCOMODATION

The San José State University Research Foundation (SJSURF) is committed to providing access, equal opportunity, and reasonable accommodation for individuals with physical or mental disabilities in the employment, recruitment, examination, hiring and interviewing processes. If you are a job seeker with a physical or mental disability and require a reasonable accommodation to search, apply, or interview for a job opening or otherwise need a reasonable accommodation during the application and hiring process, please contact us. In the email message, please indicate your full name, phone number and the type of assistance required. You must not reveal the underlying medical reason for your needed reasonable accommodation or otherwise disclose confidential medical information.

ABOUT THE SJSU RESEARCH FOUNDATION

SJSURF employment is separate and distinct from San José State University or state of California employment. SJSURF employees are not employees of SJSU or of the state of California.

SJSURF is a non-profit auxiliary of San José State University. SJSURF is totally self-supported. The majority of the organization’s funding comes from the federal government, and other public and private entities. With annual revenues totaling over $65 million, programs managed through SJSURF cover a rich diversity of applied research, public services, and educational related activities.

SJSURF is an equal opportunity employer and does not discriminate on the basis of race, color, creed, gender, religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, medical condition, sex, genetic information, sexual orientation, military and veteran status or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics.

Job Type: Full-time

Pay: $70,000.00 - $115,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Education:

• Bachelor's (Preferred)

Work Location: One location

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