Reservations Sales Agent | Montage Palmetto Bluff
Full Time
Bluffton, SC
Posted
Job description
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
SUMMARY
Our Luxury Room Reservation Sales team spends every day bringing dream vacations to life. Our team is looking for curious individuals that like to connect with potential guests and understand their needs and desires for an incredible getaway. Lead them to the ultimate room choice for their vacation, whether it be a couples getaway, family escape or a girls weekend. Are you able to guide guests who are looking to experience the Lowcountry in the best possible way?
ESSENTIAL FUNCTIONS
Responsibilities of this position include; although are not limited to:
- Act as a storyteller and educator to describe the resort to guests
- Possess a positive and upbeat attitude at all times
- Desire to be part of high growth, fast paced business
- Assist guests by selling future room and home reservations
- Work in a high paced environment
- Ability to multi-task between phone, computer, and conversation with guest with high attention to detail
- Answer telephone calls and emails in a prescribed and professional manner
- Assist customers with questions regarding their existing reservations
- Deliver the highest standard of service to all customers
- Efficiently manage daily correspondences and operational tasks to exceed customer expectations
- Promptly follow up with guest inquiry leads for second chance bookings
- Display effective computer literacy and be familiar with MS Office software (Outlook, Word, Excel). NAVIS Certification, Applications & Software knowledge a plus.
- Professional customer service nature with a desire to exceed
- Exceptional verbal and written communication skills
QUALIFICATIONS
- High school Diploma or equivalent required
- Minimum of two (2) years’ experience in a reservation or hospitality industry
- Previous experience working in an upscale hotel preferred
- Excellent telephone etiquette and verbal and written communication skills required
- Knowledge of Microsoft Office products such as Word, Excel, and Outlook required
- NAVIS Certification is a plus
PHYSICAL REQUIREMENTS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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