Resident Service Coordinator

Monroe Group, Ltd is currently looking for a Resident Service Coordinator to coordinate programs and services to help residents maintain a good quality of life and age in place. This position is full-time 40 hours per week Monday through Friday, servicing our Senior / Disabled properties. This position is a work from home position, traveling to the below communities by appointment only with residents 2 - 3 times per week.

Green Valley Estates

Forest Towers Shawano

Countryside Estates

Manitowoc Shores

Senior House

Forest Towers Metro

Meadows Apartments

ESSENTIAL FUNCTIONS:

• Serves as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts.
• Monitors the ongoing provision of services from community agencies and keeps documentation with the progress of the individual. Manages the provision of supportive services where appropriate.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary.
• Develops a Resource directory that includes a listing of state and/or local service providers. Examples include services to families, children, elderly residents, persons with disabilities and emergency assistance.
• Sponsors educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Implements on-site or mobile health services and screenings.
• Organizes and promotes resident involvement in on and off-site
• Assists the residents in building informal support networks with other residents, family, and
• Engage volunteers within the community and/or property when appropriate based on Policies and Procedures.
• Provides quality customer service to all residents including, but not limited to, answering questions, addressing concerns and assisting with basic needs.
• Assists residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling and other services requested while in compliance under the policies and restrictions outlined by HUD.
• Ensures all residents are treated with respect and dignity, reports all complaints made by residents and/or families to the appropriate supervisors, reports all allegations of abuse to the appropriate authority, and any other corporate compliance items immediately.
• Adheres to all policies, procedures, terms and conditions
• Builds rapport with residents, while maintaining appropriate professional boundaries in order to assist residents to age in place successfully.
• Manages time independently, completing required tasks and documentation within identified timeframes.
• Works autonomously and as part of a team to ensure that residents are provided the best opportunity to successfully age in place.
• Responds to all communications (phone, email, fax, etc.) in a timely and professional manner.

EDUCATION/CERTIFICATION:

• A bachelor's degree in social work or a related field is preferred.

EXPERIENCE REQUIRED:

• Two or more years of experience in a social service delivery with elderly and/or family population. Demonstrated working knowledge of supportive services and other resources in the area served by the project. Demonstrated the ability to advocate, organize, problem-solve, and provide results for the residents served.

SKILLS/ABILITIES:

• Good communication, comprehension, and interpersonal skills.
• Working knowledge of Windows, Microsoft Office Suite, and World Wide Web.