Job description

Summary

Are you interested in helping others? Do you enjoy working with people of varied backgrounds and cultures? Do you thrive on variety of work and engaging with a a dynamic team?
If you answered yes to any and all of these then read further about a great opportunity at the Town of Chapel Hill!

This position informs residents about service availability; acts as a liaison between residents and Management, community-based organizations, and/or regional governmental entities (Social Service Administration, Department of Veteran Affairs. Resident Service Coordinators will work with Management staff, eldercare service providers, law enforcement, behavioral/mental health, and medical care professionals to help resolve issues while maintaining resident confidentiality.
The hours are 8:00 am – 5:00 pm Monday through Friday.

Essential Functions

• Assists in developing programming that addresses self-sufficiency issues such as Money Management/Budgeting, Parenting skills/support, Job Readiness, Nutrition & Fitness, and Youth Enrichment/Afterschool programming.
• Coordinates weekly Food bank distribution for Public Housing residents and other community members
• Assesses and coordinates referrals and resources -recommending solutions to resolve resident issues impacting resident’s personal life, health, and well-being, and refers them to suitable community services, resources, and Entitlement Programs, as appropriate.
• Assesses needs of residents desiring to employing Self-Sufficiency principles
• Tracks resident program participation for all on-site programs and other outcome measurements that show program impact.
• Tracks resident referrals to community programs and services.
• Documents all interactions regarding provision of assistance to residents in HAB (computer software for Housing) on a weekly basis.
• Provides crisis intervention to residents with the support of the Crisis Center located within the Chapel Hill Police Department.
• Fosters a positive, active, and collaborative relationship with residents, local government, non-profit agencies, social service providers, hospitals, healthcare organizations, colleges/universities, and representatives of the greater community.
• Processes Reasonable Accommodation requests for residents with disabilities.
• Participates in joint annual apartment inspections with Housing Officer II and/or Maintenance; follows up on any referrals from inspections such as housekeeping and hoarding issues, presence of unauthorized occupants, smoking in apt. etc.
• Addresses business critical functions impacting property’s net operating income (NOI) working directly with Housing Officer II to address and resolve lease compliance issues such as late rent, housekeeping, security, illegal activity, and unauthorized occupants.
• Maintains weekly communication with Housing Officer II to provide status on follow-up of resident issues.
• Ensures that there is a current “Resident Resource Directory” for residents to access.
• Prepares Resident Services Quarterly Update Report and maintains documentation on services provided and issues addressed with residents.
• Builds a sense of community by providing programs that engage residents and promote socialization.
• Works to resolves conflict between residents, family members and neighbors.
• Meets with the Resident Councils and/or Neighborhood Watch representatives’ and/or community police liaison on monthly basis to review site issues and review reports about any concerning activity on the property.
• May be required to assist with programming in the Computer Learning Center-afterschool program.
• Attends Senior Leadership meetings and/or staff meetings as required.
• Enforces and adheres to company policies, rules, and regulations.
• Preserves and respects resident and applicant confidentiality
• All other duties as assigned

General Statement of Duties:

• Program Development/Coordination
• Resident Referrals and Direct Assistance
• Resident Compliance Issues

Essential Functions of the Position:
Community Programming Responsibilities:

• *Develops and coordinates monthly resident programs- in collaboration with other staff, community partners and volunteers as necessary.

Ensures that Service Agreements and Certificates of Insurance (COI’s) are in place for provision of services and programming by outside providers and vendors.
Creates monthly calendar and property newsletter with input from Administrative Assistant and other staff as required.
Provides documentation that demonstrates participation levels in all programs and activities.
Evaluates program impact through use of pre- and post- surveys, testing and other methods as may be useful to the evaluation process.

S*upervision Exercised*:
May supervise high school and/or college volunteers or interns.*
Physical Capabilities:*
Ability to walk a ¼ mile without resting and ability to climb stairs.

Minimum Qualifications

Knowledge and Skills:

• Superior interpersonal skills
• Superior organizational ability
• Crisis intervention skills
• Ability to work independently
• Mediation/Conflict resolution skills
• Effective written and verbal communication skills
• Documentation and report writing experience

Knowledge and Abilities:
Applicant must have adequate knowledge of mental health, addictions, family issues, youth development, multicultural issues, and elderly service delivery system.
Applicant should be a self-starter with ability to work independently as well as work cooperatively with teams and resident committees.
Applicant should have experience developing and implementing client or resident programs having a proven track record of networking and building partnerships.
Individual must have the ability to work patiently with others in an environment that can be challenging.
Applicant must also be able to handle emergency/crisis situations and work well under pressure with regards to complex and time sensitive issues.
The applicant will view the performance of each tenant as an opportunity for growth.
They provide positive reinforcement when giving feedback to them and create an action plan to help them achieve their goals.
Applicants should be very knowledgeable about the Microsoft Suite (PowerPoint, Excel, Access, Word, and Microsoft Office) as well as Zoom and Microsoft Teams.
Minimum Education and Training :
Bachelor’s Degree preferred in Social Work/Human Services or related field.

*
Minimum Experience:*
3 years’ equivalent work experience providing services in a Housing/Multi-Family housing environment, or a private, non-profit social service organization serving youth and families.

Supplemental Information

Must have a valid driver’s license and reliable vehicle to attend conferences, trainings and meetings at other properties as required.
Equal Opportunity Employer

Job Type: Full-time

Pay: $38,847.00 - $50,000.00 per year

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