Resort Sales Associate, Disney Central- Full Time (Tampa, FL)
Full Time
Tampa, FL
Posted
Job description
Disney’s Resort Sales Associate creates a magical experience for our Guests before they arrived for their Walt Disney World® Resort vacation and continues that magical experience during their stay. As the Disney Resort Sales Associate you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. The Resort Sales Associate is an hourly position with an incentive program based on sales performance. The Disney’s Resort Sales Associate position is a high-volume inbound contact center located in Tampa, FL.
The Disney Resort Sales Associate will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:00 a.m. to 11:30 p.m.
The starting pay rate for this position is $16.80 per hour. Disney’s Resort Sales Associate will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
Responsibilities :
Basic Qualifications :
Preferred Qualifications:
Required Education :
Additional Information :
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
The Disney Resort Sales Associate will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:00 a.m. to 11:30 p.m.
The starting pay rate for this position is $16.80 per hour. Disney’s Resort Sales Associate will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
Responsibilities :
- Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
- Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
- Engage with Guest needs by answering questions, giving directions and providing other information about the theme park or surrounding areas
- Build and maintain relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests & Cast
- Meet required departmental metric expectations including productivity goals
- Creativity find solutions to Guests' request to enhance their vacation experience
- Maintain discretion and Guest confidentiality
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends and holidays
- Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required
Basic Qualifications :
- One (1) year of Sales and Service experience in a high volume environment
- Written, verbal and interpersonal communications skills
- Adaptability to the fluctuating needs of our operations
- Computer proficiency within a Microsoft Windows environment
- Capacity to manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
- Navigate between multiple and concurrent computer applications
- Ability to use sound judgment and decision making
- Passion & knowledge of Disney Products
Preferred Qualifications:
- Three (3) years of Travel Agency experience
- Sales and closing skills and the ability to overcome objections
- Bilingual
Required Education :
- High school diploma or equivalent
Additional Information :
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
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