Job description

ACCOUNTABLE TO: Owner

You are solely responsible for the production of the business, FOH particularly, labor costs, and overall FOH operational functions.

· Handle customers

a) Greet and seat customers/Assist Host & Hostesses

b) Take reservations and manage private dining with the Executive Chef

c) Manage seasonal events and Live Music

d) Be courteous and cordial to everyone

e) Handle customer problems and complaints

f) Understand and make a decision based on each individual situation

g) LISTEN to problems and show concern

h) Determine how to solve problems - discounts, remaking the food, etc.

i) DO NOT ARGUE WITH THE CUSTOMER

j) If the problem has to do with service and is legitimate, take care of entire ticket

k) Consistently “walk the floor” so you can catch a little problem BEFORE it develops into a BIG problem!

l) ALWAYS: Stay calm, respond in a concerned and sympathetic manner, behave respectful and helpful, and listen to their complaint before you make a decision.

· Handle employees - Front of the House

1. Front of the House (FOH)

a. Run food and assist in bartending when time allows

b. Setup daily floorplans

c. Enforce uniform code

d. Supervise servers and bartenders-help them when needed

e. Bus tables - this allows you to be on the floor and available to customers

f. Supervise Host and Service staff and enforce cleaning checklists and duties

g. Make Server sections and instruct Host & Hostess on table assignments

h. Be respectful to employees - “If you want respect, you have to give it”

2. Back of the House (BOH)

a. Watch ticket times and the rail to make sure cooks are not falling behind

b. Be ready to jump in and help when cooks need assistance

c. Control seating at peak times

d. Follow instructions and work directly with the Executive Chef

e. Daily Pre-Shift meetings

· Prepare Paperwork

1. Count inventory and calculate liquor controls

2. Prepare and balance nightly Cash Count Sheet

3. Complete product ordering for FOH

4. Prepare labor schedules for FOH

· Staffing FOH

1. Interview and Hire service/host staff

2. Complete FOH schedule by Thursday AM weekly

3. Train host/service staff on all Menus and Steps of Service

4. Service staff testing and/or quizzing

Job Type: Full-time

Pay: $52,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Physical setting:

• Casual dining restaurant
• Fine dining restaurant

Schedule:

• 10 hour shift
• Holidays
• Weekend availability

COVID-19 considerations:
N/A

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: Multiple Locations

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.