Job description

Position Title: Server

Accountable To: Assistant General Manager / General Manager / Food & Beverage Manager

FLSA: Non-Exempt

Essential Functions of Position

 Responsible for greeting every guest with a smile and positive attitude

 Prepare and present items, organize and maintain a clean service area, clean tables and area, and

follow all health codes.

 Ensures that all guests are dealt with in a professional, consistent manner. Ability to diplomatically

handle difficult situations and people.

 Take guests' food and drink orders and ensure that all orders are accurate and brought to each table

in a timely manner

 Assist with setting tables and rearranging tables to accommodate larger parties

 Provide a safe working environment by ensuring compliance with safety programs, Health

Department requirements, and job safety analysis.

 Maintain and enforce sanitation laws and safety standards with anyone entering the kitchen and

restaurant area.

 Follow all applicable Company Standard Operating Procedures.

Supportive Functions

 Teamwork Skills

o Be an enthusiastic, helpful and positive member of the team

o Be professional, responsible and mature in conduct and behavior

o Be understanding of, encouraging to and friendly with all co-workers

o Be self-motivated and use time wisely

o Maintain open line of communications with each department

o Communicate pertinent information

o Respond positively to new ideas

o Openly accept critical/developmental feedback

o Be available to help other departments in emergency situations

o Perform other assignments as directed by supervisor.

o Adhere to all work rules, procedures and policies established by the company including, but

not limited to those contained in the associate handbook.

Education and Experience

 High school diploma or equivalent education preferred

 No prior experience required. Hospitality experience desired

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate

that he or she can perform the essential functions of the job, with or without reasonable accommodation, using

some other combination of knowledge, skills, and abilities:
 Must be able to speak, read, write and understand the primary language(s) used in the workplace.

 Must be able to read and write to facilitate the communication process.

 Requires good communication skills, both verbal and written.

 Ability to supervise subordinate staff, including, but not limited to, assignment of duties, evaluating

service, and taking disciplinary action when necessary.

 Ability to prepare and analyze date, figures and transcriptions prepared on and generated by computer.

 Knowledge of hotel food and beverage operations.

 Knowledge of food and alcoholic beverages.

 Must possess basic computational ability.

 Must possess basic computer skills.

 Extensive knowledge of the hotel, its services and facilities.

 Working knowledge of federal, state and local laws governing equal employment opportunity and civil

rights, occupational safety and health, wage and hour issues, and labor relations

 Be knowledgeable about state regulations regarding health policies

Physical Requirements

 Most work tasks are performed indoors. Temperature is moderate and controlled by hotel

environmental systems.

 Must be able to stand and exert well-paced mobility for up to 4 hours in length.

 Must be able to exert well-paced ability in limited space.

 Must be able to exert well-paced ability to reach different floors of the hotel on a timely basis.

 Must be able to lift up to 30bs on a regular and continuing basis.

 Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.

 Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,

listening and hearing ability and visual acuity.

 Talking and hearing occur continuously in the process of communicating with guests, supervisors

and subordinates

 Vision occurs continuously with the most common visual functions being those of near vision and

depth perception.

 Requires manual dexterity to use and operate all necessary equipment.

Other Job Requirements

 All associates must maintain a neat, clean and well-groomed appearance per Company Standards

 Regular attendance in conformance with the standards, which may be established from time to time, is

essential to the successful performance of this position. Associates with irregular attendance will be

subject to disciplinary action, up to and including termination of employment.

 Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules

to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and

meetings are required.

 Upon employment, all associates are required to fully comply with the Company’s rules and regulations

for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and

regulations will be subject to disciplinary action, up to and including termination of employment.

This job description is not an “all-inclusive’ list of the duties and responsibilities of this position or of the skills and

abilities required to perform this position.

I acknowledge below that I have received a copy of my job description and I am able to perform the essential

functions of the position:
______________________________ ________________

Signature (Associate) Date

______________________________ ________________

Signature (Supervisor) Date

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