Job description

Leads and develops people to execute outstanding product quality and customer service, build sales and control costs for each shift. Follows standard Potbelly operating policies and procedures with essential areas of focus including but not limited to:

People

• Train, coach and develop Potbelly Associates and Shift Leaders.
• Contribute to Associate and Shift Leader performance appraisals.
• Know, enforce, and educate Associates, Certified Trainers and Shift Leaders on all of the appropriate personnel policies, labor laws, and security and safety procedures
• Execute a plan to decrease turnover and improve Associate’s job satisfaction.

Customers

• Effectively handle customer complaints.
• Maintain critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation.
• Ensure a clean and sanitary environment by assigning daily cleaning duties and weekly follow-up.
• Properly executes, enforces and manages all food safety requirements
• Ensure shop security and safety by executing procedures properly.

Sales

• Effectively drive neighborhood shop marketing and promotions to maximize sales potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.

Profit

• Control assigned P & L line items.
• Control food components, labor, waste, and cash across shifts.
• Count drawers and ensures proper cash handling procedures are followed.
• Maintain all food pars and appropriate inventory and place shop orders (from SMS, data source, etc.)

ESSENTIAL FUNCTIONS

Ability to manage a fast-paced, high-volume, customer-focused restaurant through organization and coordination of schedules, problem-solving, maintaining cleanliness, training employees, execution of marketing plans and providing great customer service.

Training

All training and training expenses will be paid for but could require travel

Compensation

Pay & Benefits includes: Paid vacation, Quarterly Bonus program, Competitive Pay, Performance evaluations 2 times a year, Paid training, & Free meals. All this with tremendous career growth opportunities in a growing organization

Sign up Bonus:

The payout will be spread within the first 1-8 months of employment with Good Standing of Employment with the company.

Job Types: Full-time, Part-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Experience level:

• 1 year

Restaurant type:

• Fast casual restaurant

Shift:

• Day shift
• Evening shift

Application Question(s):

• Are you willing to undergo a background check, in accordance with local law and regulations?
• What do you think it takes to be a successful Shift Leader in a limited service restaurant like ours?
• Which location would work best for you? Morrisville 99662 Chapel Hill Rd), Durham (Across South Point at 6815 Fayetteville Rd) or Cary (Parkside, 1108 Parkside, Main Street)?

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant management: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location

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