Job description

Benefits

SERVPRO of Springfield/Mt. Vernon offers:

• First-class compensation
• Superior benefits
• Career progression
• Professional development

And more! As the Restoration/Construction Estimator, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position leads their team to operational excellence.

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Key Responsibilities

• Ensure an accurate scope of work for projects and prepare estimates utilizing computer hardware and proprietary software
• Negotiate customer and/or client approval of project scope and estimate
• Schedule, coordinate and oversee crews and resources to provide service on active projects to include subcontractors
• Review job site documentation to support the services provided and ensure proper client requirements and billing process
• Maintain written communication with customers, teammates, vendors, and insurance representatives
• Manage production expenses including equipment, vehicles, and other material assets
• Customer Satisfaction
• a. Establish customer relationship for construction services
• b. Educate customer on the construction process
• Work with customers to understand desired upgrades/changes
• Ensure that estimates meet client requirements.
• Project Initiation
• Analyze labor, material, and time requirements for a project
• Create an accurate sketch and initial scope of work for construction projects.
• Deliver a consistent and well-defined initial estimate.
• Recognize project constraints and/or needed upgrades
• Work with Project Manager to price bid items, if needed.
• Project Planning
• Identify and document finalized project scope of work.
• Work with outside resources as necessary to complete accurate estimate (i.e Structural Engineers, ITEL, Electrical Inspectors, etc.)
• Assemble accurate and well-organized estimates.
• Deliver and Communicate estimate to the parts involved.

Additional Responsibilities:

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Provide priority response to potential customers
• Participate in recruiting, hiring, and training restoration teammates

Position Requirements

• Valid driver’s license
• High school diploma/GED; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 years of industry experience
• IICRC certification a preferred
• Construction or Xactimate experience is a must!
• Restoration experience preferred!

Necessary Experience and Skill Set

• 2 years previous construction estimating and/or insurance adjusting experience
• Superb customer service track record
• Effective written and oral communication
• Advanced math skills
• Proficient use of Xactimate™ estimating software
• Critical thinking and problem-solving skills
• Team Player
• Must have good driving record

Formal Education/Training

• BA in engineering, construction science or similar relevant field preferred

Physical and Work Environment Requirements

Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Skills/Physical Demands/Competencies

• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Job Type: Full-time

Pay: $50,740.58 - $85,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Alexandria, VA 22312: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Construction estimating: 1 year (Required)

Work Location: One location

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