About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 155 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

The Retail Group Operations Specialist is primarily responsible for supporting the operational aspects of all the Garden City, Hays, Manhattan and Wichita branches. This will require working with all the personal bankers, the branch management team, group manager and regional retail banking manager.

Essential Functions

• Perform duties directly related to processing image items and submitting items for posting

• Coordinate shipment/retrieval of retained documentation

• Communicate with internal partners across different areas of the Bank about retail fraud cases as well as teller differences and correspond with branches/adjustments

• Maintain retention requirements within the department on various items (e.g., cash advance slips, customer-signed receipts)

• Perform general ledger entries and tracking

• Open cases for teller differences and assist the branch in opening cases

• Perform surprise audit tracking, cash in transit and SBD/D&M tracking

• Reconcile general ledger accounts for assigned markets as well as branches outside the market’s footprint. The research may include on-site audits at branches.

• Review all supported retail personal banker’s transaction journals, cash recycler entries, and security footage to assist with research on and risk mitigation and determine resolution

• Monitor and report issues to the branches from the Visa gift card and safe deposit past due reports

• Monitor and store Authorization and Sample signature forms

• Order supplies for the department

• Send out daily reports to the supported branches and run the safe deposits exceptions report

• Coordinate shipment and retrieval of retained documentation off-site

• Perform the monthly branch audit packets and monthly wire transfer audit

• Provide support and assist branches with day-to-day questions and with Retail operational process, policies, and responsibilities

• Ensure safe deposit box audits are completed and audit exceptions resolved. This may include on-site visits to branches as well as maintaining record/inventory of contents to be escheated to the State.

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of the retail banking and bank operations industry

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• Associate’s degree or equivalent combination of education and experience required

• 2+ years financial industry experience involving a wide range of retail and operations duties required

• 3+ years retail or operations experience within a commercial bank preferred

• Experience working in a team environment within a production setting required

• Fraud experience preferred

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