Job description

RETAIL – Store Operations Lead

Lucchese Bootmaker has been hand making Cowboy Boots in Texas for more than 139 years. Lucchese focuses on getting the perfect boot fitting on every customer’s foot by offering the most unique in-store experience. In addition, to Cowboy Boots, Lucchese sells private label and other brand products from America's most-trusted manufacturers.
Learn more about Lucchese Bootmaker at www.lucchese.com.

General Summary:

As Operations Lead, you will be supporting the front of house and sales team deliver exceptional experiences by always making sure the store is set up for success through organizational and operational excellence. In this role, your primary focus will be ensuring back and front of house cleanliness and organization – Also maintaining data integrity for your location through the operation functions of shipping, receiving, and transfers. With oversight and support from the

Store Manager, you will be the gatekeeper of all products in and out of store, including store to store transfers and drop ships for online clients. We firmly believe that the back of house is heartbeat of our businesses, which is why this is such an integral role on our store team. This role reports directly to the Store Manager.

Customer Experience & Business Performance Focus:

• Accurately receive retail goods upon arrival from distribution or third party.
• Receive & tag all retail product by all company standards.
• Ensure that all merchandise is processed on a timely basis in accordance with the retail store hours.
• Keep record of incoming Purchase Orders and vouchers for accurate accounting procedures and third-party payments.
• Ensure that all goods received are always stored in their proper areas and all styles are properly represented on sales floor.
• Inspect the condition and the quality of all items at the time they are received and before they are put away.
• Inform management in the event of any returns, shortages, or no-show deliveries immediately – effectively reconciling with the product team and Distribution Center.
• Fulfill all online order drop ships to end user customers on a 24-hour basis.
• Cross functionally assists and lead the charge on quarterly cycle counts performed at the store level.
• Ensure the stock room inventory is constantly in correct size and style order and tagged accurately.
• Always conduct self in a professional manner to reflect the high standards of Lucchese.
• Address and schedule any maintenance needs within the store with partnership of the

Store Manager.

• Assist as a support during peak times to get product quickly and efficiently to the sales team to provide a seamless experience.

RETAIL – Store Operations Lead

Leadership Focus/Steward of the Brand:

• Knowledge of the western or fashion footwear and apparel market is preferred
• Promote company’s reputation as high-end luxury brand
• Proven organizational skills to prioritize and work well in all types of environments
• Possess a strong work ethic and team player mentality

Skills & Abilities Required:

• Passion and desire for excellence by exceeding goals and delivering results
• Proven leadership and organizational skills
• Strong Planning and Prioritization skills
• Proven ability to work with retail operating systems
• Excellent verbal and written communication skills
• Strong work ethic, ability to problem solve

Operational Excellence Focus:

• On the job training will be provide as this is essential to the business
• Ensure the effective and efficient management of time and priorities
• Aptitude to understand who our customer is and be an expert in Lucchese

Physical Requirements:

• Standing for extended periods of time
• Able to safely lift boxes up to 40 pounds
• Comfortable climbing ladders
• Must be 18 years of age

Benefits (Full-Time)

· As a Lucchese employee, your health and well-being are among our highest priorities. We offer a comprehensive benefits package for full time employees that includes medical, vision and dental coverage, a fabulous merchandise discount, an employer-matched 401(k) plan.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

RETAIL – Store Operations Lead

Education:

• High school or equivalent (Preferred)

Experience:

• 2+ years retail, stockroom, or warehouse experience (Required)

Reports to: Store Manager

Job Segment: Retail Ops.

Job Types: Full-time, Part-time

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Santa Fe, NM 87501: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Warehouse operations: 1 year (Preferred)
• Organizational skills: 1 year (Preferred)

Work Location: One location

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