Summary:

A Retail Supervisor supports the management team by training and guiding retail staff to represent the originality and authenticity of all the products that we offer at Anakeesta. This individual is outgoing and displays a positive and courteous attitude toward guests. They will be a role model to sales associates, and knowledgeable about all items and products. They will assist with scheduling and motivating sales associates and be comfortable training personnel in engaging the public to promote retail sales.

Your Responsibilities

• Supervise retail staff
• Coach and develop staff to meet sales, service and standards objectives
• Consistently ensure that merchandise is properly displayed and marked
• Continuous awareness/communication of inventory amounts, top selling items and low selling items
• Work on store displays
• Personal knowledge of merchandise, as well as ability to train associates in knowledge of merchandise
• Coach, counsel, encourage, recruit, train, and discipline employees
• Evaluate on-the-job performance
• Ensure merchandise is clean and ready to be displayed
• Maintain inventory
• Keep up with fluctuating supply and demand
• Recognize associates that are performing well, as well as those that are improving
• Ensure promotions are accurate and merchandised to the company’s standards
• Train staff to use Point of Sale system for all transactions, inventory, ordering, and reconciliation
• Utilize information technology to record sales figures for data analysis and forward planning.
• Ensure standards for quality, guest service, health and safety are met
• Ensure guests are taken care of in a polite and courteous manner
• Monitor local competitors
• Maintain store’s cleanliness and health and safety measures
• Organize and distribute staff schedules
• Partner with Retail Manager to conduct staff meetings
• Help retail sales staff achieve sales targets
• Manage different departments within the store
• Handle customer questions, complaints, and issues with professionalism
• Always makes a professional presentation both in dress and mannerism
• Clock in and out using Point of Sales system to record actual hours worked
• Other duties as assigned

What You Need

• Previous leadership experience in sales and retail
• Experience with cash transactions and credit cards
• Experience in stocking and displaying products
• Great customer/guest experience background
• Knowledge of and previous experience using Point of Sales
• Ability to coach and direct team members
• Ability to address performance/behaviors and have conversations regarding accountability
• Availability to work nights, weekends and holidays

Apply online or send your resume and cover letter to 147 Baskins Creek Bypass, Gatlinburg, TN 37738 or email [email protected]