Job description

Job Description

This position works in collaboration with other area leaders to provide oversight of daily activities to a designated geographic area and discipline, Home Health or Hospice. This person ensures optimal outcomes with caregiver engagement and the fundamentals of extraordinary care - patient experience, quality, safety, access, stewardship.

The Clinical Operations Manager is a participating member of the Homecare and Hospice's Coordinating Council and the Home Health & Hospice Leadership Team. The leadership collaboration has oversight for all caregivers and patients in a designated geographic area and discipline, Home Health or Hospice, within Homecare and Hospice. This position has agency accountability, typically across several locations. Typical Distribution of Job Duties: 50% Tactical, 40% Operational, 10% Strategic.

Pay: $50.00 - $75.00 per hour

Weekly schedule:

• Monday to Friday
• Weekend availability

Requirements & Essentials

• Bachelor's degree in Nursing (BSN). Education must be obtained from an accredited institution. Degree will be verified.
• Current state license in Registered Nursing.
• Basic Life Support (BLS) Certification for healthcare providers.
• Current driver's license, insured and reliable transportation, and an acceptable driving record.
• Three years of clinical experience.
• Demonstrated communication skills in recommending quality, customer service, and safety improvement measures.
• Demonstrated knowledge of mandatory, Joint Commission, state and federal regulations.
• Experience in developing and promoting programs and/or initiatives in a related setting.

Job Essentials

1. Oversees day to day operations; responsible for problem solving and providing quality services.
2. Contributes to strategic planning, standardization, best practices, and attainment of organizational goals.
3. Responsible for successfully implementing and integrating clinical best practices by allocating available resources to promote efficient, effective, safe, and compassionate clinical care
4. Provides input into operational-level decisions, and keeps caregivers informed of system-wide activities and initiatives.
5. Facilitates collaboration among interdepartmental disciplines.
6. Establishes a culture that models the vision, mission, values and Intermountain Healthcare's Healing Commitments and acts as a role model.
7. Builds a cohesive team and promotes caregiver engagement.
8. Responsible for development, implementation, and management of annual capital/operating and personnel (FTE) budget for region.
9. Maintains knowledge of financial processes that enables effective management, problem solving, and appropriate utilization of resources. Manages expenses to meet financial goals of department.
10. Responsible for recruitment, retention, and caregiver satisfaction. Ensures competent and sufficient number of caregivers to meet patient care needs, which includes hiring, orientation, and managing staffing to a changing census.
11. Evaluates staff competencies, mentors staff, and provides professional development opportunities.
12. Ensures that new skill training and ongoing competency verification is completed.
13. Evaluates staff competency through use of performance reviews and peer reviews.
14. Encourages the incorporation of Healing Commitments in every aspect of patient care delivery.
15. Responsible for regional performance and compliance with patient safety initiatives, federal, state, and other regulatory bodies such as Joint Commission, OSHA, CMS, DOPL, and other regional specific accrediting and certifying bodies.
16. Ensures that conditions of participation of met.
17. Monitors and improves patient satisfaction scores utilizing metric, benchmarks, and reports. Develops and implements actions plan to achieve desired outcomes.
18. Ensures quality programs by reviewing outcomes and following up as needed to address outcome issues.
19. Approves, creates, and supervises new programs. Evaluates present programs, determines need for revision, and/or development of programs.
20. Trains and monitors staff in proper documentation, billings standards, and medical coding.

• Ongoing need for caregiver to see and read information, labels, and monitors, identify equipment and supplies, and be able to assess patient needs.
• Frequent interactions with patient care providers, patients, and visitors that require caregiver to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

Job Type: Full-time

Pay: $50.00 - $75.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Medical specialties:

• Home Health

Schedule:

• 8 hour shift
• Weekend availability

Work Location: In person

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