GENERAL SUMMARY:

Responsible for sustaining and growing a market leading ortho program. This position reports to the Director of Quality, Patient Safety & Epidemiology.

ESSENTIAL DUTIES:

1. Assures patient satisfaction through daily rounding, patient/family education, focus on wellness, preparedness for discharge and review of HCAHPS data.

2. Oversees data collection and the analysis of performance measures and coordinates performance improvement activities.

3. Collaborates on optimal patient care outcomes with the multidisciplinary team.

4. Partners with the STTAR Clinic for enhancing patient’s pre-operative education and care.

5. Collaborates with Michigan Arthroplasty Registry Collaborative Quality Initiative (MARCQI) clinical data abstractor.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

STANDARD REQUIREMENTS:

1. Supports the Mission, Value and Vision of Beaumont Health (BH). Demonstrates personal commitment through active involvement in the performance improvement process.

2. Exhibits excellent customer service skills and behaviors toward internal and external customers and co-workers. Promotes positive public relations with patients/residents, family members, guests, and others.

3. Supports and adheres to all Beaumont Health’s customer service, service excellence, and performance standards. Supports and participates with all required compliance standards that may be department specific and/or identified by the organizations including in-service training, acceptable attendance, uniform and dress code.

4. Adheres to HIPAA requirements and maintains confidentiality of all data, including patient/resident, employee and operations information.

5. Supports and participates in a collaborative team-oriented environment – cooperates and works together with all co-workers, plans and completes job duties, uses appropriate communications in sensitive and emotional situations and follows up as appropriate regarding reported complaints, problems and concerns.

6. Supports, cooperates with and demonstrates safe work practices and attitudes, follows safety rules – including universal precautions - reports and prevents/corrects unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

7. Completes all required compliance standards that may be department specific and/or identified by the organization.

8. Maintains current licensure, registration and/or certification, as applicable, at all times.

STANDARD QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

A. Education / Training:

• Bachelor’s degree required. Master’s in nursing or related field preferred.

B. Work Experience: Clinical experience with postoperative spine patients.

C. Certification, Licensure, Registration: RN, State of Michigan. Basic Life Support Healthcare Provider.

D. Other Qualifications: Orthopedic Nurse Certification preferred but not required. Position requires high degree of independence and vision for program.