Job description
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it’s how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team’s talents.
Radisson Hotel Group Americas is proud to be one of the world’s leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
The Radisson Seattle-Tacoma, is looking for looking for an energetic individual to our Housekeeping team as a Room Attendant.
We are also offering a $500 signing bonus after the completion of a 90-day probationary period.
Our Room Attendants are at the heart of what we do! This position requires availability day and weekend/holiday shifts. Excellent pay and benefits await you!
PAY DETAILS:
Hourly Wage of $18.00 – Competitive
Key Responsibilities
Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
Maintains cleaning protocols
Empty all trash containers and replace with fresh liners
Restock useable items in guest rooms or suites, i.e., soap, towels, amenities, paper items
Ensure removal and appropriate disposition of guest room trays, glass and silverware
Clean and vacuum exterior entry and hallways
Keep linen closets and supply areas clean and organized
Ensure guest laundry and dry-cleaning orders are attended to promptly
Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
Promptly handles guest complaints or requests and refers to supervisor if unable to handle
Ensures that all rooms or suites are secured upon leaving the guest room or suite
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
Ideal candidate will have a minimum of one -year hospitality experience in housekeeping
Follows instructions and communicates effectively
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service
Can clean multiple room types and meet the daily cleaning quota
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel
Physical Demands
Ability to stand for long periods of time
Ability to life up to 50 pounds
Ability to push/pull up to 100 pounds
Ability to reach and bend
Good manual dexterity for the use of common office equipment
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.
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