At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

If you are seeking a fast-paced, challenging position in an organization committed to achieving and maintaining a standard of excellence in all we do, our organization may be a good fit for you.

POSITION SUMMARY: To provide a safe and comfortable environment for those patients at risk of harming themselves or others.

KEY RESPONSIBILITIES:

• Provide rounds / observation for one (1) to three (3) patients requiring observation for safety, section twelve (12), falls, on the same unit and/or the Emergency Department.
• Provide one to one observation on suicidal patients and others as assigned
• Perform patient assistance with ambulation and mobilization activities safely, including but not limited to assisting patients out of and returning to bed/chair primarily for bathroom privileges.
• Assist with patient repositioning to provide maximum comfort and safety.
• Assist in preparing patient and meal tray for patients as directed by RN. Does not feed patients.
• Recognize patient emergency situations and respond in an appropriate manner.
• Provide assistance to licensed staff in the application and release of various restraints.
• Acquire pertinent patient information from licensed staff. Communicate patient information and needs to licensed staff and other team members, including alarms.
• Document on appropriate Handoff Communication Tool in a clear, concise, complete, accurate and legible manner.
• Maintain infection prevention standards during all activities.
• Follow hospital policies including, but not limited to bed/chair exit alarms, emergency preparedness, fall prevention and safe patient handling

Management of Time and Resources:

• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.

Quality:

• Is part of a team effort to insure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

Customer Service Skills:

• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer’s satisfaction.

REQUIRED SKILLS AND KNOWLEDGE:

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER: