Job description

Position Overview

Our Sales Coordinators are primarily responsible for the coordination, processing, and communication of order development to customers. They are a part of our Customer Service Team.

Key Accountabilities:

· Manage sales order activities, including validation, entry, status requests, and supporting documentation

· Drive resolution to customer changes, concerns or CAREs and other inquiries

· Support the sales and customer team to ensure a great customer experience

Essential Job Functions

· Conversion of quote to order – Effectively mine, read, interpret, and input data information to the company ERP systems from a wide variety of a customer base

· Communicate customer expectations – Clearly and concisely communicate verbally and written information that is accurate and complete with internal and external customers

· Respond timely and professionally to our customers by telephone or e-mail to answer inquiries, manage orders, or process change orders

· Provide effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of product, company services as well as team members

· Participate in the customer complaint process and follow up to ensure customer satisfaction

· Build sustainable relationships of trust through open and interactive communication

· Maintain a balance between company policy and customer benefit in decision making

· Escalate unresolved customer issues to manager for further investigation and resolution

· Perform other duties as assigned to meet business needs

Knowledge, Experience, Skills, and Responsibilities

· Candidates will have a high school diploma or equivalent and an Associate’s degree in a business or manufacturing field of discipline, or prior customer service experience in a manufacturing environment.

· Proficient knowledge and experience in Microsoft Office applications, particularly Word, Excel, and Outlook

· Preference for knowledge and understanding principles of production planning, inventory control, and shipping

· Preference for experience in working with independent factory sales representative network

· Experience working within a company’s ERP system

· Ability to manage multiple tasks and changing priorities

· Excellent verbal and written communication skills

· Problem analysis and problem-solving abilities

· Self-motivated and ability to work in a fast-paced environment

· Basic skills in math, including fractions, decimals, and basic algebraic concepts

· Ability to effectively work and communicate within a team environment

Life at Millerbernd Manufacturing:

All Millerbernd lighting poles, traffic signal structures, rolled rings and cylinders are manufactured in a dynamic environment that is exciting and challenging. We take pride in providing our customers with best-in-class products. Our teams consist of hard-working, driven members whose efforts are recognized and rewarded in a positive work environment. At Millerbernd, you’ll gain hands-on experience in a safe and collaborative atmosphere where your voice will be heard and your contribution will lead to our shared success.

Come work at a place that is growing, offers career growth, and has never had a layoff in our history!

What Makes Millerbernd Unique?

Monthly Incentives (celebrate reached goals), Recognition (achievement & performance), Branded Rewards (clothing, event tickets, etc.), Schedule Options (4-10's or weekend shifts), Seen and Heard, Welder Training (onsite and paid!), Growth Support (tuition reimbursement), and Profit Sharing Bonus.

Reach out if this sounds like you! #FormYourFuture

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Winsted, MN 55395: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Would you be willing to complete a criminal background check and drug test with a conditional offer?
• What are your salary requirements for this role?

Work Location: One location

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