Job description

The Arc Otsego has a mission to enrich the lives of not only the people we support, but of our employees. We strive to be the employer of choice by offering more than a competitive wage; we believe our benefits are superior to others by offering our Team:

• Affordable, comprehensive medical insurance
• Vision & Dental insurance
• Life insurance
• Disability Insurance
• Sick Leave
• Retirement Plan
• Weekly paycheck
• Generous vacation packages (PTO)
• Paid Lunch Break
• Flexible hours
• Shift/Holiday Differentials
• Referral bonus
• Tuition Reimbursement
• Financial Support
• Community Discount Program
• Overtime Incentive Program
• Bidding on surplus vehicles & materials
• Transportation Support

We are focused on creating an environment where you will earn more than just a paycheck. We are committed to promoting from with-in and how far you go is up to you; you will have a chance to grow with us and develop your career. The way we see it — we are here to support and develop you!

Achieve with us. Join the Arc Otsego!

At The Otsego Re-Use Center, a project if The Arc Otsego, the Sales Coordinator shares values of positivity, resourcefulness, safety and respect, the Re-Use Center Sales Coordinator is responsible for creating, implementing and maintaining revenue driven sales practices. The Re-Use Center Sales Associate is responsible for delivering excellent customer service and creating positive interactions with customers and donors, support coworkers in the sorting, pricing and merchandising of products. Additionally, Re-Use Sales Associate will maintain donation intake areas, load, unload and evaluate inventory including but not limited to furniture, building materials and other heavy merchandise. Contribute to positive working relationships by supporting all coworkers, including fellow staff, volunteers, and trainees.

The ideal Sales Coordinator candidate will:

1. Motivates and encourages sales revenue by educating self and team on customer services values, sales techniques, seasonal specials/events, and inventory items;

2. Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.

3. Identifies and analyzes customer preferences to properly direct sales efforts.

4. Design and maintain organizational inventory methods to drive sales.

5. Consults with potential customers to understand their needs; identifies and suggests equipment, products, or services that will meet those needs.

6. Resolves inventory related issues that may interfere with efficient sales operations.

7. Collaborates with Re-Use Center Manager to develop sales quotas and strategies.

8. Gives input on sales budget and/or projections.

9. Accurately and professionally perform cash register functions including cash handling procedures.

10. Maintain an attractive, organized, safe and clean retail and donation intake environment.

11. Assist customers with loading purchases and unloading donations.

12. Accurately and professionally receive and screen donations according to Re-Use Center guidelines.

13. Accurately price donations in alignment with consignment sale value.

14. Maintain knowledge of donations and inventory.

15. Sort incoming donations into specified categories by department, type, and size.

16. Learn, understand, and maintain evolving systems and SOPs for a professional, and efficient workspace.

17. Model safe work practices and adhere to all safety policies, using proper personal protective equipment as required and reporting unsafe working conditions to supervisor.

18. Adhere established schedule to ensure proper coverage, providing proper notice for PTO and sick time.

19. Contribute to positive working relationships by providing exemplary customer service and willingness to support customers, coworkers, volunteers, and trainees.

20. Support Re-Use center staff by communicating effectively, helping, and providing great teamwork.

21. Ensure appropriate outreach to diverse audiences, appreciate, and embrace diversity in all interactions

with program participants, staff, volunteers, and the public.

22. Demonstrate commitment to and practice the mission of The Arc Otsego and The Otego Re-Use Center.

23. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

1. Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation.

2. Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent.

3. Cost Consciousness - Conserves organizational resources.

4. Customer Service - Manages difficult or emotional situations; Responds promptly to needs; Solicits feedback to improve service; Responds to requests for assistance; Meets commitments.

5. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

6. Design - Demonstrates attention to detail.

7. Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.

8. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

9. Flexibility – Perform work on multiple concurrent tasks with frequent interruptions.

10. Initiative - Seeks increased responsibilities; Asks for and offers help when needed. Prioritizes tasks to meet agency needs.

11. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.

12. Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

13. Judgment - Exhibits sound judgment. Includes appropriate people in decision-making process.

14. Motivation - Measures self against standard of excellence. Demonstrates persistence and overcomes obstacles.

15. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.

16. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.

17. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Organizes schedules.

18. Problem Solving - Identifies and resolves problems in a timely manner; Works well in team problem solving situations; Uses reason even when dealing with emotional topics.

19. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

20. Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

21. Quantity - Completes work in timely manner.

22. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

23. Teamwork - Exhibits objectivity and openness to others' views; Gives and welcomes feedback. Contributes to building a positive team spirit; Supports everyone’s efforts to succeed.

24. Technical Skills –Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

25. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively. Able to read and interpret written information.

EDUCATION and/or EXPERIENCE

High School Diploma/GED strongly preferred.

REASONING SKILLS

To perform the job successfully, an individual must be able to demonstrate the following competencies: Sound decision-making and judgment, interpersonal skills, planning/organizing, strategic thinking, time management and delegating. The ability to work independently in multiple settings. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports/correspondence and good communication and writing skills.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar or line graphs.

COMPUTER SKILLS

Must be able to clock in and out at the beginning and ending of each shift using E3. Must be able to use Datis to submit PTO, Sick Time requests and successfully submit timesheet at the end of shifts for the week.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Must possess a valid NYS driver’s license and an acceptable driving record. Successful completion of all required agency training.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level.

2. Regularly required to sit for long periods of time, walk and stand.

3. Talk or hear both in person and by telephone.

4. Must be able to independently lift and/or transfer, push or pull heavy carts and other items on a regular basis. Assisting in lifting and moving heavy items may be more than 50 lbs. No lifting restrictions.

5. Must have adequate vision, speaking and hearing ability, to be aware of, detect, and respond to needs when not in immediate vicinity.

6. Specific vision abilities required include close vision, color vision, and ability to adjust focus.

EXPECTATIONS

1. Treat everyone with respect and dignity.

2. Maintain acceptable attendance and punctuality in accordance with The Arc Otsego’s standards.

3. Adhere to all policies and practices in place at The Arc Otsego.

WORK ENVIRONMENT

The work environment characteristics described here are representative of that an employee comes across while performing the essential functions of this job. Reasonable accommodations will be made to enable an individual with disabilities to perform the essential functions.

1. Located in a busy, open area meeting people on a regular basis.

2. Works with household cleaning solutions.

3. Possible exposure to dust, fumes, odor, loud noise and toxic or caustic chemicals.

4. Moderate noise: 85-95% of work is performed indoors, 5-15% outdoors.

5. Wear proper Personal Protective Equipment, at all times.

6. Responsibilities occasionally may require an adjusted work schedule including overtime.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: One location

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