Job description
Why join us?
Maharam is the leading creator of textiles for interiors. Recognized for its rigorous and holistic commitment, Maharam embraces a range of disciplines, from product, graphic, and digital design to art and architecture. Known for its aesthetic and industrial innovation, Maharam’s work is guided by five main principles: utility, technology, tradition, luxury, and environmental impact.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Maharam means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Maharam to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Job Summary
Inside component of “localized” sales team: Sales Coordinator and Sales Representative. Support function for client contact via incoming/outgoing phone calls, emails and client showroom visits; and direct assistance to representatives as inside partner. Additional job-related/territory duties and showroom responsibilities.
Essential Functions
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Interact with clients with the ability to openly talk about our sales line and guide our customers through the showroom experience.
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Handle client contact including: inventory inquiries, order placement, sample requests, product information, and project specific follow-up.
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Assist reps as an inside partner for project system maintenance, sample requests, selecting alternates, and follow-up communication with clients.
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Perform miscellaneous duties including but not limited to local showroom sample inventory maintenance, and maintaining work environment to Maharam standards.
Magnitude and Relationship Reporting
This position reports to a Regional Sales Coordinator.
Contacts Inside and Outside the Organization
This position has contact with clients; Internal departments including: resource management, sample fulfillment, quality assurance, credit, and others; local sales reps; and sales coordinators in other offices as needed for samples and project follow-up.
Knowledge and Skills
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Well honed in person customer service experience.
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Superior telephone etiquette.
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Ability to handle problem resolution professionally and with confidence; such as price, delivery, quality or installation problems.
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Organized and able to multi task.
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Desire to work as part of a team.
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Excellent written and verbal communication.
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Computer savvy with working knowledge of MS Office including Outlook, Excel and Word; and ability to learn various Maharam specific computer functions.
Education and Experience
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A bachelor’s degree or equivalent, preferred.
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2-4 years customer service experience.
Who We Hire?
Simply put, we hire everyone. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
A starting compensation range for this role is $18.10 - $23.03. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.
Simply put, we hire everyone. Maharam is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
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