Job description

JOB TITLE: Sales Operations Manager

POSITION SUMMARY:

The Sales Operations Manager acts as the primary liaison between the Commercial Team and all other functional areas to ensure alignment of the sales and marketing process with the overall business. This position is critical in improving and scaling our commercial operations to grow the business effectively and efficiently. Primary areas of emphasis are pipeline management, CRM management, sales, and marketing data management, as well as the resulting execution of each and associated process improvement. This individual must be highly organized, meticulous, and bring discipline and rigor to the function. Additionally, the ability to work cross-functionally and be highly personable is required for success.

ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES:

· Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance

· Own and expand the use of CRM as the organization’s main source of truth for the commercial function, including, pipeline management, contact strategy, account planning, call logging, etc.

· Identifying customers and sales opportunities by analyzing sales data and customer trends. Market share/opportunity by customer.

· Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact

· Manage relationships with external vendors to ensure high-quality and timely execution of marketing programs, functions, and tactics

· Develop and implement strategy for ongoing control, maintenance and enhancement of marketing leads database

· Plan and execute marketing campaigns

· Maintain and update company website, e-commerce site and social media pages

· Analyze marketing data, such as campaign results, conversion rates, website traffic, online inquiries, etc.

DESIRED SKILLSET:

· Bachelor’s degree required in business or a related field

· 5+ years in a similar sales/marketing/commercial operations role supporting a sales team; experience working for a medical device company, a plus

· Proficiency with CRMs (e.g. NetSuite, Salesforce, Dynamics, etc.)

· Well-developed capabilities in problem-solving and crafting efficient processes

· Excellent organizational, verbal, written communication, and problem-solving skills

· An ability to initiate and build relationships with people in an open, friendly, and accepting manner

· A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure

· Willingness to learn, possess a can-do attitude, and motivated to succeed and grow

· Ability to multi-task with strong attention to detail

· Proficient in MS Office Suite; Adobe; Word Press; and CRMs

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, grip, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk and hear. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

ADA Statement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At-Will Employment: I acknowledge that my employment with the Company is on an “at will” basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice.

An Equal Opportunity Employer: Spectra believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.

Job Type: Full-time

Pay: $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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