Location:

Sales and Reservations Agents take back-to-back, incoming calls from customers who need help with U-Haul products and services. Primary duties include:

• Serving customers with quoting rental rates and earning new business through sales and cross-selling.
• Providing support to customers with existing business - making changes to reservations, answering general questions, helping customers with concerns, and taking storage payments.

Sales and Reservations Team Members ...

• Provide superb customer service.
• Learn and sell the benefits of doing business with U-Haul.
• Master required scripts and customer advisements.
• Use good time management practices.
• Work well with others and are a team player.

This job might be for you if:

• You enjoy helping people and problem-solving.
• You like a fast pace and enjoy staying busy every day.
• You enjoy working closely with your Manager and receiving coaching on how to be even more successful.
• You are comfortable learning and using multiple computer programs.
• You are comfortable with sales, and cross-selling products and services.

U-Haul offers its Sales and Reservations Agents:

• The pay for this position will be: $13.00 per hour plus discretionary sales bonus.
• Work from home Contact Center career paths available.
• Opportunity for base pay merit increases based on performance.
• Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.

Minimum Qualifications:

• Must be 16 years of age or older.
• Positive, upbeat, self-motivated with a “can-do” attitude.
• Proficient keyboarding and computer skills.
• Ability to navigate and use multiple computer programs at once.
• Excellent verbal communication and listening skills.
• Clear speaking voice.
• General knowledge of U.S. geography.
• Willingness to incorporate feedback to constantly improve performance.
• You must have a quiet, private work area.
• Ability to meet all technical requirements.

Education Explained:

• Fast-paced, hands-on initial education.
• Mix of instructor-led classes, and e-Learning through our very own U-Haul University.
• Learn and begin performing some of your job duties with customers the first week.
• Build on your skill set through continuous coaching and education.

Scheduling Requirements:

• Total number of hours scheduled each week will be based on business need.
• Available to work between 4AM - 5PM. (MST).
• Work at least one weekend day per week for at least one six (6) hour shift. Working two is preferred.
• Working holidays is required. We are open and customers need our help.

The following is required to work from home:

• You must have a quiet, private work area.
• Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility.
• All work duties, including initial education, must be performed at your home address.
• If you want to switch or substitute computers at any time, Manager approval is required.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

AMERCO and its family of companies, including U-Haul, have strived to create a culture of health and wellness. As of February 1, 2020, and consistent with applicable state law, no AMERCO or U-Haul company will hire individuals in states where it may lawfully decline to hire individuals who use nicotine products. (Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia and Washington). This policy will not apply to team members hired before February 1, 2020.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.