Job description

JOB TITLE: Sales Support Analyst

DEPARTMENT: Sales

JOB SUMMARY:

The Sales Support Analyst supports the Sales Department by reviewing the request for proposal from the sales team to evaluate the product and service costs and retail pricing to ensure the business will be profitable for the company and competitive in the marketplace. The Sales Support Analyst reviews the documentation received on the final contract for completeness before executing the order. The Sales Support Analyst is responsible for coordinating all facets of the contract implementation with all departments through constant and accurate dissemination of information.

The Sales Support Analyst reports directly to the Supervisor, Sales Support.

There are no direct reports to this position.

The Sales Support Analyst interfaces with the following key personnel within the Company, though is not limited by this list:

Interface Contact

EVP and Chief Business Development Officer

Director of Sales

Manager, Indirect Sales

Channel Managers

Account Executives

Account Managers

Sales Engineers

Director, Service Delivery

Manager, Service Delivery

Implementation Managers

COGS Analysts

Billing Data Entry Team Lead

ESSENTIAL JOB FUNCTIONS:

The Sales Support Analyst is accountable for:

• Qualifying opportunities brought by Account Executives, Account Managers, Channel Managers and Agents as a viable sale;
• Working with sales personnel, engineering team and external partners to create proposals for sales opportunities;
• Gathering and analyzing data and potential solutions to make sure they meet financial requirements set by management and are competitive in the marketplace;
• Managing ICB process for special pricing requests or technical request outside of standard product catalog;
• Generating and processing contracts for sold opportunities making sure provisioning team has everything they need in a timely manner to implement the sold services and products;
• Training agents and employees on quoting and CRM systems
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

• High School Diploma or equivalent - required
• Proficiency in Microsoft Office: Excel, Word, PowerPoint, Outlook, - required
• Minimum 1 year experience with a CRM software; navigation of systems - preferred
• Experience in the telecommunications industry - preferred

Core Competencies

• Agile – Embraces change; adaptable and flexible; sense of urgency;
• Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
• Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
• Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
• Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

Leadership Competencies

• Deliver Results – Strategic planning and execution; Makes decisions in the best interest of the Company; Knows and responds to the business climate; Manages ambiguity
• Displays Leadership – Role Model; Communicates vision; possesses Emotional Maturity; Manages Risks; Resiliency; Business Acumen

Skills

• High attention to detail
• Strong organization skills
• Background record that meets Company standards;
• Reliable means of transportation at all times;
• Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.
• Valid driver’s license and driving record that meets company standards at all times (used if driving is required)

WORKING CONDITIONS

• The Sales Support Analyst is a salaried, exempt position. The regular work hours are 40 hours, Monday – Friday. These hours may vary to accommodate the needs of the company.
• The Sales Support Analyst will be subject to periodic records checks and drug checks and will be required to give written approval upon request.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

USE OF COMPANY RESOURCES, EQUIPMENT AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Required)
• Microsoft Excel: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: Remote

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