Job description
JOB OVERVIEW:
The Sales Support Representative is responsible to assist in a range of sales related activities and customer support to help Henry Schein’s sales representatives within the designated region(s) increase customer engagement, grow sales, increase their territory share, and close new opportunities. This role supports all Field Sales Consultants (FSC), Regional Managers (RM), Outbound Telesales Representatives and Specialists in a designated region(s) and performs key responsibilities in accordance with common best practices developed centrally by Henry Schein so as to ensure a streamlined, consistent experience for our customers and Team Schein Members (TSM).
KEY RESPONSIBILITIES:
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Helps troubleshoot problems with customer orders, customer accounts, and other related issues brought forth by the internal team
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Handles administrative requests brought by the team in accordance with expectations outlined by the sales support and telesales leadership teams
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Provides the sales team with data reports and sales guides at the guidance of leadership
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Monitors sales performance through sales tracking tools and report progress to sales representatives
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Works with sales managers to create and implement targeted sales strategies
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Monitors new product sales launches and campaigns and make sure the sales team is up to date and has the customer information they need to drive sales
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Provides excellent internal customer service by staying on top of pending orders and customer requests
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Assists in planning and executing local sales events at the direction of the Regional Manager
SPECIFIC KNOWLEDGE & SKILLS:
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Proficiency in relevant programs including Salesforce.com
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Ability to quickly learn and master other internal programs used by the sales and telesales teams
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Proficiency in data analysis to turn sales data into actionable recommendations
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Strong communication, presentation, and training abilities
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Previous knowledge of sales practices and customer service expectations
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Demonstrated ability to manage teams, locally and remotely, and keep them engaged
COMPENSATION:
The posted range for this position is $38,880 - $68,040 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Other benefits available include: Medical, Dental, and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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