JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT
At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our three distinct brands – BSN SPORTS, Varsity Spirit and Herff Jones – and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Are you looking to play an important role on a winning team? Are you looking for more than “just a job,” but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life? At Varsity Brands we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

• Respond to inquiries from the Sales Team or other internal parties to aid in order fulfillment.
• Demonstrate an ability and willingness to engage other departments to determine an appropriate course of action for a customer.
• Provide internal customers with product and service information.
• Follow-up on escalated customer inquiries to ensure they receive the proper attention.
• Recognize, document, and alert the supervisor of trends in customer calls and/or concerns.
• Demonstrate a desire for team success by keeping an eye open for process improvement.
• Be prepared to assist on special projects with other departments as needed.
• Continued cross training and education within our own department as well as other departments within the company.

• Maintain a positive, encouraging attitude at all times.
• Prior experience demonstrating success in a Customer Service oriented position.
• Excellent verbal and written communication.
• Excellent time management skills.
• Organizational and multi-tasking skills.
• Task oriented and self-motivated.

• Experience with the following systems/applications preferred:
  • Contact Center Management (phone system)
  • Salesforce.com (CRM)
  • OMS (Order Management System)
  • AS400
  • JDEdwards
  • Microsoft Office (Word, Excel, PowerPoint, etc)

Skills:

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.