Job description

Presbyterian Village North has a Full time Sales Support Associate Role opening- Come join our team!

With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitiation therapies, hospice and palliative care.

These senior care services, along with the celebration of independent living at our senior lifestyle communities, combine to bring deeper meaning to every phase of life for people of all faiths, regardless of race, gender, color, religiion, national origin or disability. We're the not-for-profit, faith-based parent of Presbyterian Village North, Faith Presbyterian Hospice, and the T. Boone Pickens Hospice and Palliative Care Center.

ESSENTIAL DUTIES:

• Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better, is friendly and courteous to residents, patients and co-workers
• Maintain good attendance record
• Receive inquiries (phone, email, website, internal referrals), communicate services, determine financial and need suitability, and schedule appointments/tours as needed
• Responsible for meeting with prospects and their families and presenting programs and services of Forefront Living
• Maintains referral development and prospect files, as directed by Manager
• Routinely review and update contactdatabases to identify and follow up on leads from all sources
• Coordinate all move-in functions for new residents or resident transfers
• Telemarketing with potential leads and qualified prospects
• Communicates Forefront Living’s mission through public speaking, membership and participation in community events as needed
• Assist in identifying innovative eventsand methods to increase visitation of targeted groups
• Shadow Directors, Managers, and Residential Sales Counselors on prospect discovery, tours, and closings with the goal of expanding the role or possible promotion to next level
• Conduct tours for all levels of care on the PVN campus
• Obtain and maintain knowledge of competitors
• Assist with development and implementation of facility marketing plans, including calling or meeting senior citizen organizations, and/or social service organization
• Assist with preparation and attend Marketing meetings
• Complete residency paperwork with all approved residents and distribute information to appropriate personnel
• Prepare weekly reports as required, i.e. daily census, admits, room changes, resident listings, etc.
• Ensure resident/patient, visitor, and co-worker safety by remaining aware of and reporting any new or existing safety hazards.

MINIMUM QUALIFICATIONS:

• Experience/background in a healthcare and/or senior living environment beneficial but not required
• Basic knowledge of levels of living within a Continuing Care Retirement Community
• Excellent customer service and interpersonal skills with proficiency in listening, tactful negotiation, and conflict resolution
• Excellent written and verbal communication skills with both internal and external customers
• Professionalism in appearance, attitude, and behavior
• Ability to comfortably interact and develop and nurture collaborative relationships within the organization and with external partners
• Excellent time management skills
• Demonstrated willingness to learn new skills, including sales, service, and technical
• Ability to handle multiple duties simultaneously with superior organization and effective prioritization skills
• Ability to work independently and as part of a team
• Genuine interest in the care of mature adults, ill and/or debilitated patients, as well as hospice patients and their families

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

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