Position Summary

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Provides technical expertise in the development, configuration, and maintenance of processes within the global Jet Aviation CRM application. Understands customer needs and related business processes to proactively propose solutions to improve customer satisfaction. Office location West Palm Beach, FL.

Main Responsibilities

Serves as the product expert and point of contact for all data, process or system related questions and troubleshooting on the CRM application.

Monitors and responds to system support tickets

Front line Salesforce support to users and link to IT for complex bug resolutions

Stays knowledgeable with all software updates and enhancement rollouts for the CRM application

Is pro-active in ensuring the CRM application captures all relevant information at key points in the customer life cycle

Educates new users and provides ongoing training on (new) functionalities in the CRM system

Enforces data governance procedures and ensures data integrity for CRM related data

Collaborates with the business to understand their needs and translates them into technical requirements to drive improvement projects on the CRM application.

Increases internal user engagement by providing excellent system support and proposing smart and intuitive solutions

Minimum Qualifications/Requirements

Bachelor’s degree in Information Technology or similar from an accredited university

A minimum of 3 years of experience in the administration of the CRM tool Salesforce Sales Cloud.

Experience in the aviation industry as well as a solid understanding of business processes in a customer focused organization is a +.

Proven strategic mind-set with excellent analytical skills

Desired Characteristics

Passionate about making customer wishes come true / customer obsessed

Exceptional verbal and written communication skills

Superior organizational and time-management skills; demonstrated effectiveness managing multiple priorities and deadlines

Possess excellent professionalism and ability to articulate with clarity to stakeholders

A proactive and determined approach, demonstrating initiative to deliver exceptional results

Sees (and seeks) opportunities for improvement, and acts on them

Thrives in an ever-changing environment with an eye for detail

Results driven – able to execute with high personal accountability

Strong analytical market perspective

Business and financial acumen

Strong collaboration and influencing skills

Strong personal values corresponding with Jet Aviation values (THAT)

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at Jet Aviation, where individuals are hired, employed, recognized, and advance based upon their individual skills and abilities and without regard to an individual’s race, color, national origin, age, religion, physical or mental disability status, sex, gender, sexual orientation, gender identity or expression, transgender status, genetic information, marital status, pregnancy (including childbirth, lactation and related medical conditions), status as a protected veteran or any status or characteristic protected from employment discrimination under applicable federal, state and local laws (“EEO status”). This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, compensation, benefits, promotions, termination, layoff, recall, transfer, and opportunities for training and advancement.