$1,500 Sign On Bonus For External Candidates

Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits and discover the meaning behind: Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm onsite. It may be necessary, given the business need, to work occasional overtime.

Primary Responsibilities:

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  Greets visitors and patients in person or over the phone, upholding excelling customer service skills. Performs scheduling functions or provides information, forwards callers, or records messages as needed.
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  Receives and assesses requests from patients, providers, and payers.
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  Facilitates access to Northern Light Health services by performing multi-facility and multi-resource scheduling including but not limited to office appointments, diagnostic testing, and procedures.
  
• Schedules, reschedules, confirms, acknowledges, and cancels patient appointments for multiple modalities and procedures.
  
• Consults with departments/offices when orders are unclear or need adjustments.
  
• Ensures the use of proper documentation including cancel, reschedule, and override guideline reasons.
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  Understands all aspects of phone statistics and the individual impact on overall metrics, including service levels and abandonment rates.
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  Completes registrations with accuracy and works worklists timely.
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  Works closely with scheduling leadership for assistance and process improvement.
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  Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and/or protocol when involved or observed.
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  May perform other duties upon request.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

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  High school diploma / GED (or higher)
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  1+ years of experience in a medical office
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  Computer skills and customer service experience
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  Full COVID-19 and Flu vaccination are an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
  

Preferred Qualifications:

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  Associate’s degree (or higher) in healthcare administration, finance, business, or related field
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  Knowledge of medical terminology
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  Call center and medical office experience

Soft Skills:

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  Demonstrates system values and integrates them into daily organizational practice.
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  Actively supports patient-centered care with respect for the diversity of human experience and demonstrating integrity with the handling of sensitive patient information.
  
• Ability to work independently and in a team atmosphere and promotes a positive environment.
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  Basic computer related skills to send and receive emails, type general correspondence, enter data into spreadsheets, and use necessary software applications. Close attention to detail is required.
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  Verbal and written aptitude for adequate communication with the general public, providers, physician office staff, registration staff, and other healthcare professionals.
  
• Ability to navigate and utilize system applications and associated materials needed to perform duties.
  
• Position requires extensive customer service and phone utilization, visual and auditory acuity, finger-wrist repetitive motion, and utilization of a computer/keyboard.
  
• Self-driven with an ability to multitask and prioritize based on daily needs.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies required all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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