Join UChicago Medicine, as a Scheduler in our Ultrasound Department.

In this role, the Scheduler, assists in maintaining continuity in the day-to-day operations by coordinating exam schedules per departmental guidelines. The Scheduler provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling. Assists in the maintenance of patient data bases, maintains statistics and, indicators.

Essential Job Functions

• Assists in maintaining continuity in the day-to-day operations through coordination of exam schedules per departmental guidelines.
• Provides a single point of service for patient registration, insurance verification/pre-certification, and scheduling.
• Answers and directs internal and external phone calls, schedules appointments, obtains authorization from managed care companies to cover outpatient services.
• Works with UCMC managed care office to identify and interpret contracts governing patient care.
• Performs all outpatient registration functions, including: interview patients by telephone or in person to collect demographic, guarantor, insurance and financial data required for billing.
• Communicates preparation instructions, assists department managers in prioritizing exam requests, and triages urgent requests to appropriate departmental leadership to expedite service.
• Manages appointment schedules to fill any available vacant appointment time.
• Reschedules and follow-up with patients who missed scheduled appointments, and confirms patient appointments.

Required Qualifications

• High School Diploma or equivalent and medical terminology certification.
• Two or more years of experience in office environment.
• Experience working with computer and various software programs. Knowledge of scheduling templates, insurance verification, and third party collection procedures.
• Knowledge of hospital billing and collection processes.
  Ability to solve problems independently, performs multiple tasks simultaneously, exercise good judgment, and work effectively in a team environment.
• Excellent customer service and interpersonal skills requiring tact, discretion, and maintaining patient confidentiality.
• Excellent verbal and written communication.
• Ability to attend mandatory training classes offered by the Medical Center after hours or on weekends, with advance notice.

Preferred Qualifications

• Previous health care experience preferred
• Epic Experience

Position Details

• Job Type/FTE: Full-Time, 1.0
• Shift: Day, 7:30am-4pm
• Unit/Department: Ultrasound
• CBA Code: Union-743 Clerical
• No Visa Sponsorship Available

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