Job description

• Coordinate new hire, progression and enhancement training
• Train new and existing employees on client projects emphasizing customer confidentiality and security
• Develop non-classroom communication and training materials
• Assess individual participant and class performance
• Participate in minor client interaction including effective curriculum feedback and client visits
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager

• Product trained: 6 months working with this specific client.
• Six months previous Customer Service Experience
• Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others
• Requires solid organizational, administrative, leadership and time management skills
• Able to demonstrate personal ownership of tasks and follow through to obtain desired results
• Must have a keen sense of attention to detail, taking the initiative
• Must be enthusiastic and comfortable speaking in front of large groups of people
• Patience with various types of learners
• Skilled in determining why and how tasks should be handled to effective completion
• Proven experience in overcoming unexpected difficulties and using logical problem solving skills
• Excellent written and verbal communication skills
• Prior training curriculum development (instructional design) experience preferred
• Must have availability to work various shifts influenced by current business needs
• College degree preferred or equivalent work experience required
• High school diploma or GED required
• Must pass background and drug tests
• Minimum of 90 Day tenure with Teleperformance
• Minimum 90% of Metrics Maintained
• No correction communications in the last 6 months
• Less than 3.0 EAF Points

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