Job description
At FirstCash, Inc. (First Cash Pawn, Cash America Pawn, Cashland, & other brands), we take pride in our employees because they are talented, considerate individuals who are passionate about building trusted relationships with each other, our customers, and our community. Our unwavering commitment to provide an environment of integrity and fairness is only equaled by our desire to develop and empower each person to reach their full potential. We are a fully diverse organization built on the uniqueness of our customers and our employees. We've discovered it pays to be different! Come join us!
The Command Center is the primary point of contact for employees, customers, facilities, security officers, and other vendors for safety and security issues and inquires. The Security Alarm and CCTV Monitoring Operator is responsible for the remote monitoring of our stores via live video/audio. This position will respond to security events in real time by manipulating the store security features to neutralize threats. This includes triggering audio alarms, and contacting local emergency responders.
RESPONSIBILITIE
- 24/7 audio and video monitoring of all First Cash locations in the U.S.
- When notified of an event, verify live/recorded video feeds to assess situation
- Partner with local police departments to ensure threats are neutralized
- Communicate with store management & Security Department post-event as directed by procedure
- As needed, pull recorded video for management and police to review
- Troubleshooting and facilitating problem resolution
- Collaborating with Manager to identify process, quality and equipment improvements
- Ensuring the safety of First Cash employees and customers by monitoring and responding to events
QUALIFICATIONS
- Able to work 6:00 PM to 6:00 AM, or, 6:00 AM to 6:00 PM
- Ability to communicate effectively in person, via phone and email
- Strong customer service skills
- High School diploma or GED
- Prior military technical experience a plus (a tech-related MOS)
- Must have strong proficiency with computers and various software; experience with MS Windows Excel and Outlook required; Manitou a plus
- Able to work well in stressful situations and handle pressure
- Strong ability to multi-task
- Attendance and punctuality are essential and expected
- Audio/Video skills & troubleshooting a plus
- Ability to work flexible schedules including weekends, holidays, periodic overtime and unscheduled shifts
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 12 hour shift
- Holidays
- Overtime
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Surveillance: 1 year (Required)
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
- CCTV: 1 year (Required)
License/Certification:
- Driver's License (Preferred)
Shift availability:
- Night Shift (Required)
Work Location: One location
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