Job description
AIG Travel Security Department / AIG Travel background
The partnership between AIG Travel’s security team and AIG Travel has led to an innovative, full-spectrum approach to providing medical and security solutions for our clients at a moment’s notice. The combined team maintains operation centers and response groups working in close coordination with each other around the globe in order to provide best in class services.
The travel security team provides AIG business units with security-related products and services in support of policy offerings worldwide. The team is comprised of a global network of security professionals with a diverse skill set, ensuring market leading products and services are being provided 24/7, anywhere in the world.
AIG Travel provides 24-hour emergency travel assistance services to any customer who has purchased travel insurance from AIG. AIG Travel acts as an emergency help-line during a policy holder’s travels for such issues as lost passport replacement, airline and hotel reservation changes; security related concerns, as well as referrals to a doctor or hospital, and emergency medical evacuations.
AIG Travel Worldwide Headquarters is based in Houston, TX. AIG Travel is wholly owned by AIG.
Job Description:
The Security Intelligence Analyst works in the 24/7/365 Travel Security Operations Center and provides support for daily operations as necessary. AIG Travel’s security analysts must have a well-rounded security background with strong writing and analytical skills. Analysts must have excellent research and global monitoring capabilities, an intuitive understanding of international security ramifications as well as strong communication abilities to adequately convey such information. Clear writing and oral communications skills are a necessity as is an in-depth, academic understanding of geo-political developments. Additional specializations in the security industry, global travel experience and multi-cultural/linguistic backgrounds are preferred.
Principle responsibilities:
SUPPORT – provision of support to provide Intelligence products and services
- The Security Intelligence Analyst will gather, analyze and disseminate intelligence information as tasked.
- Analysts will develop regional expertise, discerning social and political developments and patterns to provide an accurate understanding of present and future threats, risks and security assessments.
- Report developments and contribute information to various products, including active monitoring services, daily Global News Watch newsletter, customized reports, security-related notifications and the Assistance website.
- Ensure country threat ratings documents and website references reflect accurate threat and risk levels for region of responsibility; collaborate with co-analysts to review and determine appropriate ratings and notify leadership of developments/trends that may warrant rating revisions.
- Brief clients, internal stakeholders and/or leadership on regional developments as necessary.
- Meet deadlines and maintain consistency with updating schedule for various products and services; proactively seek out new information to include in products.
- Monitor group inbox; ensure all emails are acknowledged and actioned.
- Carry out special projects as tasked by supervisors.
ENGAGE - Assist with Security Intelligence Product development
- Identify potential hotspots around the world that may pose a security threat to customers and direct priority briefings as such.
- Interact with account managers, assistance centers, leadership, medical team and/or other internal stakeholders to ensure product integrity and education.
- Be proactive during operations or crisis response to provide intelligence to support operations as well as to ensure that operations tracking systems are up to date during a crisis or event.
- Support journey management or crisis operations as necessary, including but not limited to briefing internal/external parties on developing situations, maintaining contact with security vendors and arranging operational services when needed.
- Analysts may oversee division projects as directed by supervisors, especially projects related to report content/website management, etc. This includes overseeing the creation of tracking documents and ensuring deadlines are met among the analytical team.
- Update internal tracking documents (Product Tracker) and content management systems accordingly. Document all notes and correspondence connected to cases in Liberty system.
- May involve interaction with legal, marketing and compliance divisions to ensure compliance to AIG standards and policies.
- Respond to phone calls to the security loop line; provide excellent customer service when dealing with clients.
DEVELOP - Enhance Products and Services – development of products through knowledge of the region and unique requirements in the region.
- Maintain knowledge of global developments so as to ensure pertinent developments are covered; contribute ideas for refinement of existing products or creation of new products to meet demands.
- Perform research and provide content updates for the Assistance site.
- Proactively reach out and notify various Assistance centers, Security Managers and Account Managers when pertinent developments arise.
- Maintain strong open-source research abilities as well as develop and define alternate methods for obtaining relevant information to support AIG Travel Security operations.
Operating Environment
This role involves interaction with the AIG Travel Assistance Centers, Regional Security Teams, AIG Travel medical and operations teams, and other AIG Travel worldwide claims operations. AIG Travel Security is a 24/7/365 operation, and all analysts work various shifts to ensure coverage during nights, weekends and holiday hours.
Job Requirements:
- Bachelor's degree required; Bachelor’s Degree in History, Political Science, International Studies or related field preferred.
- Demonstrated experience in a strong writing/editing role or working in an environment where proofing skills are utilized.
- Excellent reading and writing abilities; strong attention to detail and consistent, thorough grammatical knowledge is crucial. Very strong and thorough knowledge of either MLA or AP writing style.
- Extensive knowledge and understanding of current global geo-political activity, threat conditions, and government structures.
- Must have a strong working knowledge of Microsoft Office Suite; experience in Adobe Photoshop is a plus.
- Able to work with limited supervision and resources - must have a ‘can do’ attitude.
- Must be able to work on a shift rotation to include evenings, overnights, weekends, holidays, etc.
- Well-developed communication, interpersonal and presentation skills.
Job Challenges:
- Ability to learn quickly and be a self-starter, able to complete writing and other assignments with little guidance or oversight. Clear and concise writing skills are also critical.
- Ability to take new direction from superiors and incorporate processes into work.
- The ability to quickly edit written work for clarity and readability is important; analysts will peer review much of their work.
- Attention to detail and consistent, thorough grammatical knowledge is crucial.
- To be flexible to undertake a variety of security related projects and issues.
- Work across multiple time zones; shift work is necessary in a 24/7/365 environment.
- Ability to work with time sensitive and confidential information.
- Knowledge of intelligence analysis processes and intel writing familiarity preferred.
- Knowledge of global news developments, history, geography and/or security industry will be necessary.
Other dimensions:
- In addition to normal office hours, the job holder will need to be flexible to work outside of core office hours e.g. during operational support activities, conference calls with people in countries on other time zones or run with major security events as they develop.
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
https://www.aig.com/about-us/diversity-equity-and-inclusion
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to
In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.
candidatecare@aig.com
. Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
CS - Corporate Services
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Travel Assist, Inc.
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