Security Operations Center Dispatcher - Mercy Hospital
Full Time
Coon Rapids, MN 55433
Posted
Job description
Department: 16008054 North Region Security
Shift: Permanent Nights (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: Every Other
Job Profile Summary: Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.
Job Description:
Principle Responsibilities
Job Requirements
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Additional Job Description:
Shift: Permanent Nights (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: Every Other
Job Profile Summary: Provides a safe and secure environment by managing emergency and non-emergency calls. Observes cameras and monitors alarms and radio networks. Initiates communications for urgent and evolving crises and emergency situations.
Job Description:
Principle Responsibilities
- Manages requests for security and emergency services.
- Monitors and answers phones, radios, intercoms, and other communication tools.
- Prioritizes calls for service based on urgency and criticality and initiates appropriate action.
- Gathers detailed information from caller.
- Records all officer activities via case/incident management systems.
- Sends urgent communications using tools such as mass notification system, electronic and overhead paging systems.
- Monitors the safety and security of the physical environment.
- Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
- Receives and processes badge access change requests.
- Performs preventative maintenance checks, identifies discrepancies and escalates per procedure and process.
- Other duties as assigned.
Job Requirements
- Associate's or Vocational degree in general studies preferred
- 0 to 2 years working in dispatch or call center, Security Operations Center, or related function preferred
- May be required to travel between sites
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Additional Job Description:
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