Job Requirements

High school diploma or general education degree (GED), one (1) to three (3) years of security supervision experience with unarmed security certification required; or equivalent combination of education and experience. Incumbent should be able to apply common sense understanding to carry out instructions furnished in written and oral form, possess high-quality verbal and written communication ability, strong customer service skills, and be available at all times.

Job Summary

This position is primarily responsible for providing safety and security procedures for the community. Additional duties include assistance with minor maintenance repairs.

Key Responsibilities

Security and Safety Functions

• Provides safety and security to residents, visitors, and employees of the community.

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  Establishes/maintains the community-wide security program to include training, scheduling, and evaluating security officers.
• Create and maintains all security related records including but not limited to logs, unusual occurrences, and incident reports.
• Ensures all areas of the community comply with the security, safety and fire requirements set by the state.
• Investigates all instances of property loss and/or disturbances; writes and reviews thorough report of findings and sends to Property Management Designee.
• Conduct/ assists with safety drills and/or emergency situations including but not limited to code greens (elopement drills), code red (fire drills) and all other EOP (emergency operation plan) emergencies.
• Partners with HR to escorts terminated employees from the property and ensures all community property has been returned.
• Maintains and updates all security department files, ensuring all information is accurate.
• Reports any emergency situation to the fire or police department immediately and ensures appropriate staff is notified in a timely fashion.
• Ensures all visitors are parked in appropriate parking spaces, resolves issues as needed.
• Assists nursing staff with lifting and/or escorting residents, family members and contractors within the community.
• Reviews/monitors security camera system.

Maintenance Assistance

• Assists in general maintenance duties, repairs, or requests on a need be basis.
  

• Removes snow during the winter; salts sidewalks and entrances throughout the community.
• Records, completes, and returns maintenance paperwork Property Management Administrative assistant.

Supervisory Responsibility

• Acts as a leader and manager of assigned positions; ensuring productivity, efficiency and accuracy in work performed.
  

• Maintains payroll and time off request for all security officers; forwards to Property Management Designee.
• Creates and posts security officer's schedule in security office on a monthly basis.
• Ensures initial and on-going training is provided to employees as needed; ensures cross-training is completed as appropriate.
• Identifies unacceptable performance and behavior exhibited by employees and takes appropriate action; utilizes progressive discipline policy when appropriate and maintains documentation as required.
• Conducts annual performance evaluations of security officers; sends copy of evaluation to Director of Property Management, Property Management Designee and Human Resources.
• Monitors and maintains scheduled security checks including, but not limited to rounding scanner, radio, and etc.
• Assures that security officers follow established policies and procedures at all times.
• Assists with screens, interviews, and hiring of new security officers on an as needed basis.
• Assist with creating and conducting in-service training for staff and residents.

Performance and Professionalism

• Maintains professional presence when representing Ingleside; exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.

• Maintains resident confidentiality and privacy at all times according to policies and procedures; uses discretion when discussing confidential matters.
• Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff.
• Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate.
• Exhibits professional standards through appearance and demeanor consistent personnel standards.
• Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives.
• Demonstrates knowledge and understanding of policies and procedures; seeks clarification or interpretation from appropriate supervisor when needed.
• Uses tactful, diplomatic communication techniques in all relations with others.

Professional Development

• Demonstrates professional development/skills competency in all activities.

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  Participates in in-service, projects, or committees as assigned.
• Maintains all certifications necessary for employment.
• Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments and requirements as necessary.
• Commits to continually improving his/her skills through participations in education opportunities whether offered on the job, within, or outside of the community, to increase knowledge of work-related issues.
• Maintains a current knowledge of federal, state and other regulations applicable to job.

Safety & Security

• Complies with (Insert Community Here) established safety rules and practices.

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  Complies with applicable safety policies and procedures as prescribed by the organization, as well as government regulations.
• Reports any potential safety hazard(s) immediately to supervisor or other appropriate personnel.
• Reports any injury of resident, visitor, or employee immediately to supervisor or other appropriate personnel
• Provides assistance to residents, visitors, or employees in an emergency situation; following the proper emergency procedures.

EEO Statement

As an employer committed to Equal Employment Opportunity, Ingleside recruits, hires, and promotes qualified persons in all job classifications without regard to age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, ethnic origin, disability, genetic information, covered veteran status, or any other basis protected by law.