Job description
Opportunity at a Glance:
EEO:
The Senior Consumer Insights Analyst is a critical partner in providing critical insights on the student experience across all institutions. Areas of research include, but are not limited to: NPS (Net Promotor Score), New & Current Student surveys, Prospective Student surveys, and UX (user experience) research targeted to students across institutions as well as Competitive Intelligence and Market Intelligence analyses, and Qualitative research initiatives for gathering student feedback such as focus groups and student forum moderation. Critical skills required for this position include: Project Management, Analytical Thinking, Creativity, Problem-Solving, Teamwork, and Communication.
This position reports to the Director, Consumer Insights.
Responsibilities:
- Responsible for all quantitative and qualitative research reporting processes including, but not limited to: Questionnaire Development,
Survey Programming, Survey Launching/Fielding/Closing and Data Collection, Data Management and Processing, Sampling Strategy
Troubleshooting, Analysis planning and writing, and Presentation of results to key business partners and stakeholders. - Works closely with the customer excellence, marketing, operational, and academic teams within all institutions to administer quantitative and qualitative research based on their schedules.
- Responsible for managing questionnaire changes and programming surveys deployed via the Qualtrics platform.
- Builds strong relationship/manages 3rd party vendors responsible for advanced survey programming and analytics.
- Responsible for all processes related to launching surveys and collecting data.
- Resolves student respondent issues in a timely manner during survey field period.
- Responsible for identifying and resolving data input and output issues.
- Conducts all the processes related to closing the surveys (data cleaning, data quality control, and uploading the final dataset into reporting tools such as Tableau).
- Drives process improvement; thinks quickly and addresses any survey or data collection and reporting issues with business partners in a timely manner.
- Completes other duties as assigned.
#LI-RB1
Qualifications:
- Bachelor’s/Advanced degree in Psychology, Social Sciences, Business, Marketing or related field.
- Five to ten years required of market research and/or consumer insights related experience with full ownership of research projects from start to finish.
- Experience with data management.
- Experience with both Quantitative and Qualitative research methodologies.
- Proficiency in survey programming in Qualtrics and Survey Monkey.
- Experience using Tableau, Looker, and/or PowerBI preferred.
- Experience presenting research results to senior leadership.
- Strong analytical, organizational and project management skills required.
- Excellent communication skills and strong customer service and teamwork skills required.
- Proficiency in Microsoft Office Suite, Internet, general PC and software skills required.
- Experience in the Higher Education and/or Healthcare industries are a plus.
EEO:
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.
Who We Are:
As an organization dedicated to educating the healthcare leaders of tomorrow and empowering members to make inspiring contributions to our global community, we know that it is our responsibility to lead by example and continue minimizing the risks of spreading COVID-19. Employment at Adtalem and/or its subsidiaries requires compliance with the organization’s Mandatory COVID-19 Vaccination Policy, to the extent permitted by the laws of your country, province/state, and/or local area. All employees in areas of the world that permit mandatory COVID-19 vaccination are required to be fully vaccinated within 60 days of their date of hire unless they receive an exemption from Adtalem’s HR Coaching Resource Center because of issues such as access or an approved medical or religious accommodation.
Adtalem Global Education (NYSE: ATGE) is a leading healthcare educator and provider of professional talent to the healthcare industry. With a dedicated focus on driving strong outcomes that increase workforce preparedness, Adtalem empowers a diverse learner population to achieve their goals and make inspiring contributions to their communities.
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Adtalem and its institutions have more than 10,000 employees and a network of more than 275,000 alumni.
Adtalem was named one of America’s Most Responsible Companies 2021 by Newsweek, and one of America’s Best Employers for Diversity in 2021 and 2022 by Forbes. Follow Adtalem on Twitter @adtalemglobal, LinkedIn or visit Adtalem.com for more information.
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