Job description

Company

An early staged, mission driven company that’s revolutionizing the way companies view IT productivity. The company helps global Fortune 100 companies with scaling next generation enterprise technology support services that accelerate user productivity through enhanced automation and highly personalized user experience.

The goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology enabled support solutions at scale on a global basis.

Position

Reporting into the Production Operations team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. This position is part of the Enterprise Engineering organization and requires an agile, proactive mindset to drive efficient user support. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

This role will be responsible for supporting systemic issues that have been escalated from the L2 Support Team to ensure ongoing system availability and functionality.

Responsibilities

• Provide technical support, maintenance and administration of Microsoft Office 365 in addition to other internal applications.
• Work closely with O365 users to troubleshoot and resolve technical issues.
• Train users on new and existing application features.
• Application testing throughout the change process.
• Identify trending issues, investigate best solution and communicate with appropriate team members.
• Helping users with the migration of new applications.
• Develop documentation in the form of wikis for user base.
• Monitor, maintain and look for opportunities to optimize and improve systems both for users and for admins/governance teams.

Requirements

• 8+ years of system administration and custom solution development experience.
• One or more Microsoft Office 365 related certifications (example: Fundamentals, Enterprise Admin Expert, etc,).
• Experience with API integrations for daily maintenance tasks, system configuration and custom solution development.
• Experience providing application feature consulting, including the execution of exception evaluations and new SaaS application intakes.
• Experience supporting Google Workspace, Dropbox, Asana, Tableau, Slack or Quip… a plus.
• Previous experience supporting SaaS based applications.
• Ability to communicate clearly with end users from a support and training perspective.
• Knowledge of SQL.
• Curious, with the need to continue to learn and expand one’s technical knowledge.

Benefits

• Attractive salary in additional to performance bonus
• Unlimited PTO with 12 paid holidays
• 16 weeks of 100% paid parental leave
• Learning and development allowance ($125 monthly
• Health and wellness stipend ($100 monthly)
• Employee referral bonus program

The company is proud to be an Equal Employment Opportunity employer and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: $100,000.00 - $130,000.00 per year

Schedule:

• Monday to Friday

License/Certification:

• Microsoft Office 365 certification (Required)

Work Location: Remote

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