• Performance data management and dashboards
• Process improvement and quality assurance initiatives
• Continuous improvement strategy and execution
• Risk mitigation

• 
  Partners with leaders throughout the organization to determine business needs and translates them into process requirements and controls, process flows, quality standards and design documentation, and develops data management systems to provide feedback, metrics, and visibility.
• Analyzes, specifies, designs and develops Operations and Services processes with regards to customer, quality and continuous improvement activities.
• Defines clear metrics and tools to measure the quality performance and customer experience at various levels.
• Develops processes, standards, and teaching methods for effective Problem Solving, Defect Analytics, Data Capture and Knowledge Transfer.
• Continuous Improvement based on Operations, Corporate, and Customer Data Analysis and Benchmark Studies Data analysis infrastructure, reporting and communications.
• Problem Solving Process (5 Why’s, Six Sigma, Fault Trees, Process Mapping, etc)
• Quality KPI development and execution.
• Partners with Enterprise Risk Committee to assist in the identification and evaluation of risks as well as develop and execute risk mitigation activities for assigned risks.
• Other duties as assigned.

• A Bachelor’s Degree or equivalent is required
• Certified Six Sigma Black belt is required
• Minimum of 5-7 years of experience with full responsibility in process improvement
• Microsoft Office Applications, Word, Excel, PowerPoint, Visio
• Must have excellent skills in communication, organization, and project management. Must be able to communicate effectively in the English language. Must be able to operate effectively both in-person and virtually with team members and stakeholders.
• Operate and influence as an individual contributor

Aligned with Verra Mobility Values:

• Do What’s Right – We’re committed to doing the right thing for each other and for our customers – integrity is our DNA.
• Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
• Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
• Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.