Job description

Title: Senior Case Manager- Santa Monica C3

Department: Westside Outreach/Mental Health

Reports to: Program Manager, Santa Monica C3

Supervises: None

Status: Full-time, non- Exempt

Location: Santa Monica Old Firehouse

Schedule: Monday- Friday 8am- 4:30pm

JOB SUMMARY

With the support of and in partnership with the Santa Monica C3 Program Manager and Westside Outreach leadership, the Senior Case Manager performs a variety of tasks to assist the most vulnerable and chronically homeless individuals in high density areas of Santa Monica. The Senior Case Manager is responsible for identifying, engaging and providing support to homeless clients, including providing referrals, linkages, and coordinating care. The Senior Case Manager provides information and support for co-workers, and assists in training and mentoring in linking to a variety of resources and services as needed. The Senior Case Manager will model competence in wellness, recovery, and coping, and is responsible for maintaining the highest quality services and efficiency of operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Work as part of an interdisciplinary team to engage and provide services to homeless individuals.

2. Interface and represent the agency with partners, including community health providers, the business community, and social service/housing providers to reduce the number of homeless people living on the streets.

3. Work in collaboration with other team members to remove barriers to permanent housing; e.g., acquisition of identification, legal aid, benefits assistance, life skills acquisition.

4. Provide case management and aftercare/follow-up services to clients placed in permanent housing.

5. Report all statistics and updates for reporting purposes.

6. Provide initial contact, needs assessment, information, education and referrals to the homeless.

7. Refer target clientele to appropriate services (e.g., health, mental health, interim housing, etc.).

8. Develop effective, trusting relationships with clients that facilitate provision of services.

9. Maintain and record accurate electronic records, client files, and statistical information.

10. Attend all case file, staff meetings, trainings and retreats.

11. Work as part of a larger team composed of all Santa Monica Outreach interdisciplinary teams.

12. Work collaboratively with the team to identify appropriate services taking into account each individual’s physical and cognitive needs.

13. Provide mentorship and training to interdisciplinary team members and oversee the quality of their work and performance.

QUALIFICATIONS

1. 1. BA degree or equivalent experience.

2. 2. Spanish speaking preferred.

• Demonstrated knowledge of and experience with the issues faced by the population served (homelessness, mental illness, substance abuse, medical issues, and domestic violence).
• Working knowledge of social services agencies in West LA (SPA 5) and City of Santa Monica agencies serving the homeless.
• Excellent human relations/communication skills; ability to act in professional manner regardless of circumstances.

6. 6. Skilled in non-violent crisis intervention.

7. 7. Ability to self-motivate and organize time effectively and efficiently.

8. 8. Computer literate; able to use computerized database system for information management.

9. 9. Passion for working with the population served.

10. 10. Ability to work as part of an interdisciplinary team

BEHAVIORS EXPECTED OF ALL AGENCY EMPLOYEES

· Act as Role Models

· Demonstrate a Sense of Responsibility

· Continuously Learn and Improve

· Acknowledge Their Own Areas for Improvement

· Hear and Provide Honest, Direct and Specific Feedback

· Create an Environment Where Every Person is Welcomed, Valued and Respected

· Collaborate

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

Job Type: Full-time

Pay: $25.44 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
All empolyees must wear masks/PPE on property.

Education:

• Bachelor's (Preferred)

Experience:

• Working with the homeless population: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: One location

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