Duties & Functions:

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
• Be familiar with all Mondrian sales policies
• Adhere to all hotel and catering department policies and procedures.
• Meet or exceed sales solicitation call goals as assigned by the Director of Sales
• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Respond to catering inquiries in a timely manner. All inquiries are to be returned on the day they are received.
• Document daily activities and calls, thus producing an accurate weekly sales activity report.
• Verification and timely completion of the following: Contract & Credit application/Billing, Contact information, and Banquet Event Orders.
• Work with clients on menu planning, budgeting, tasting, décor, and all other related issues
• Assist with any additional special requests from guests, including transportation, off-property events, recreational facilities, rental equipment, and any other requirements.
• Work closely with Catering Manager and staff to ensure that all details are followed through.
• Continuously and constantly communicate with all hotel departments regarding catering functions (coat check attendants, valet parking, engineering requests, etc)
• Place phone calls of introduction if client has been turned over from sales department or another catering manager.
• Operate the Sales Department within established sales expense budget
• Maintain and participate in an active sales solicitation program
• Monitor production of all top accounts and evaluate trends within your market
• Contact existing accounts based on the tracing frequencies of the Account Coverage Program
• Invite clients to the hotel for entertainment, lunches, tours and site inspections
• Assist in implementing special promotions relating to direct sales segments
• Conduct a professional, thorough site inspect of the property
• Be present and punctual for Catering Sales Office Hours.
• Place follow up call to client upon completion of the event, send thank you note and comment card.

Specific Job Knowledge & Skills:

• Bachelor’s Degree preferred. High School Diploma or equivalent required
• 2-3 years of hotel sales experience preferred
• Ability to multitask, work in a fast paced environment and have a high level attention to detail
• Strong verbal and written communication skills in English
• Must be able to use computer and have familiarity with Office Tools.
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.

Pay Range: $80,000-$90,000 per year

Skills