Description

Job Location

USA, Louisville, KY

Job Posting Title

Senior Consulting Engineer - VRF (REMOTE)

The Challenge

The Senior Consulting Engineer - VRF owns the strategic and operational aspects of serviceability for VRF HVAC. Through cross functional relationships with Technology, Quality, Manufacturing and Distribution, they will ensure the product design, product functionality, product service literature, and training material is focused on serviceability to produce the best service and ownership experience. You will serve as the “Voice of Service” on new product development programs, serviceability, quality, and safety. This is a remote field-based position, reporting to the Senior Manager, Product Service – National HVAC.

What you will Do

• Provide troubleshooting assistance to customers, reps or internal salespeople by phone and email communication.
• Assist in preparation of training course materials in support of Haier VRF including but not limited to: installation, startup, troubleshooting, service, and controls.
• Provide onsite job site assistance for installation, troubleshooting, and startup.
• Work closely with other team members to refine and enhance product offering to best support contractors’ needs and simplify technical service processes. (30%)
• Work closely with product service team and factory R&D engineers to understand existing and new product service-related features and sequence-of-operations and create internal and external reference documentation communicating such information. (30%)
• Transfer knowledge of new and existing products to sales team.

To learn more about Haier’s Ductless product line, please visit www.haierductless.com.

What you need to Succeed

• Technical degree or technical training.
• 5 years of experience in the residential and commercial HVAC industry.
• Technical experience in product applications, ductless split and VRF (variable refrigerant flow) background is a plus.
• High school degree or equivalent GED.
• Great knowledge of product/feature, product details/operation, strategic application and positioning.
• Ability to read and interpret mechanical, electrical and architectural blueprints, specifications and HVAC equipment submittal data.
• Comfortable presenting to and engaging with a technical audience including engineers, distributors and contractors.
• Strong problem-solver with a passion for training and customer support.
• Strong computer skills, including PowerPoint presentations & Microsoft Office Suite.
• Excellent written and verbal communication and interpersonal skills.
• Travel – 20-50% depending on the season; most domestic, international might be needed.

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GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.