Job description

The Patient Access Representative 1 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments.

CORE JOB FUNCTIONS

1. Performs full registration, and ensures that insurance is verified and all patients’ information is correct.

2. Obtains copies of insurance cards, driver’s license, and any applicable referrals.

3. Explains Consent for Treatment, Financial Liability, and HIPAA to patients and obtains signed forms.

4. Instructs patients to complete any questionnaires that might be required by physician.

5. Schedules follow-up, cancels, and edits appointments, and records no-show patients accurately.

6. Reconciles all vouchers and delivers them to designated area.

7. Answers telephone calls and responds to questions and inquiries or transfers when appropriate.

8. Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

Education:

High school diploma or equivalent required

Certification and Licensing:

Not Applicable

Experience:

Minimum 1 year of relevant experience required

Knowledge, Skills and Attitudes:

· General knowledge of office procedures and operations.

· Skill in data entry with minimal errors.

· Ability to communicate effectively in both oral and written form.

· Skill in completing assignments accurately and with attention to detail.

· Ability to process and handle confidential information with discretion.

Department Specific Functions

Commitment to Service Excellence Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience

On-site and Remote Registration (Check in/Admission) Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement

Coordination of Care - Scheduling

Coordinate scheduling on site or remote of walk ins, add ons, and follow up appointments in accordance with established guidelines and in multiple systems, i.e. UChart Cadence/Prelude/Enterprise Billing, UMCare, and RIS/PAC.

Collections Identify and collect patient’s self-pay responsibility including co-pays, deductibles, co-insurances, self pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient’s financial responsibility upfront

Ancillary/Clinic Support Services Perform ancillary/clinic support duties which vary by departments and specialties (i.e. ER, Admitting, CTU, Imaging, Bariatrics, Dermatology, Infertility, Mental Health, OB GYN, Oral Surgery, Pediatrics, Plastic Surgery, etc.) that include but are not limited to the following: UChart Office Assistant functions and monitoring of Provider’s In Basket Messaging, Appt. Reminder Calls, Bump lists rescheduling, scanning.

End of Day (EOD) Perform end of day duties to ensure the accuracy of all appointment/visit statuses in system

Other Duties Perform other duties as assigned based on departmental needs

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekend availability

Ability to commute/relocate:

• Miami, FL 33146: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

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