Job description
Roles & Responsibilities
- Provide in-house support for End Users
- IMAC Support
- Able to perform the following without direct involvement from manager, senior team member, or lead
- Provide resolutions for users for Corporate applications and hardware
- Support resolutions for business group applications
- Incident and Request Queue management - Ticket creation/Categorization/Prioritization
- Ticket escalation to respective Support Group
Minimum Requirements
- Understanding of client/server networks, protocols, common Internet services, Active Directory
- Proven problem solving abilities
Job Types: Full-time, Contract
Salary: $25.00 - $27.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Supplemental pay types:
- Signing bonus
Work Location: One location
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