Job description
We’re looking for an experienced Senior Fraud & Risk Manager who will lead a team of analysts in preventing fraud and risk throughout our North American markets here at Zipcar. The ideal candidate will be effective in being up-to-date on the latest trends, nurture a talented team and also help drive strategic efforts. This role will report into the Director of Trust & Safety.
Responsibilities
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Be up-to-date on the latest risk trends that are not only unique to Zipcar, but the industry as a whole and develop mitigation efforts on the former.
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Drive strategic efforts with a data driven mindset to ensure internal and external risk tools are optimized and identify new solutioning opportunities as needed.
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Oversee day-to-day management of team responsible for assessing new members and payment risk
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Develop metrics and KPIs to measure team performance
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Develop and iterate on fraud/risk rules and tools to combat the latest trends and risky behavior
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Manage relationships with third party vendors across payments, fraud, identity and chargebacks to leverage opportunities for improvements
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Build relationships with cross-functional teams such as Community Management, Product, Claims, and Security to drive strategic efforts in fraud prevention
What drives success in this role:
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5+ years in card not present environments, such as e-commerce platforms and two sided marketplaces
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Have experience around payments, chargebacks, account takeovers and overall identity risk.
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Prior experience leading a team – while not required, having a proven track record of nurturing a team is a plus!
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Experience analyzing raw data and have a working familiarity around SQL/Looker
What tops off the tank:
Competitive Medical, Dental, Vision, Life and Disability Insurance and other voluntary benefits through our parent company, Avis Budget Group
Generous paid time off, including holidays, vacation, personal, sick, volunteer and Parental Leave options
Tax-free benefit for public transportation or parking expenses
Bicycle Reimbursement program
401(k) Retirement Plan with company matched contributions
Free Zipcar Membership and other employee discounts, including discounts on renting and buying Avis/Budget cars
Community involvement opportunities
Who are we?
Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living.
The extra mile:
We encourage Zipsters to bring their whole selves to work - unique perspectives, personal experiences, backgrounds, and however they identify. We are proud to be an equal opportunity employer – M/F/D/V. Who are we? Glad you asked! Zipcar is the world’s leading car-sharing network, found in urban areas and university campuses in more than 500 cities and towns. Our team is smart, creative and fun, and we’re driven by a mission – to enable simple and responsible urban living.
Boston
Massachusetts
United States of America
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