Job description

Atlantic Digital is a Veteran owned company that provides expertise and advanced technology solutions to Government clients in support of critical defense, intelligence and national security missions. We have been in business since 2009 and have experienced 50% growth in the last 2 years. We are looking for skilled IT candidates that are mission focused, possess a DoD Security clearance and ready to take their career to the next level.

Clearance Requirements:

• DoD TS/SCI Clearance

ADI Benefits package:

• Medical – two options – a high deductible plan and a traditional PPO plan
• Dental and Vision
• COMPANY PAID life insurance
• COMPANY PAID Short term and Long term disability
• 401(k) plan with a 5% company match and no vesting schedule
• Generous Paid Time Off and 11 Federal holidays
• $4,000 annually for continuing education/professional development

Mission Duties:
Senior Help Desk provides daily supervision and direction to staff members who are responsible for support to users in the areas of electronic mail, account creation and maintenance, standard desktop applications, and applications developed and deployed by the Government. Senior Help Desk requires a strong understanding of voice and data communications, LAN/WAN equipment and operations, networking, network components, vendors, and points of contact for troubleshooting hardware, software, PC, and printer problems, as well as call center support for Government programs.

Certification Requirements:

• DoD 8570.01-M IAT II

Experience Requirements:

• Requires a minimum of five years of experience, of which at least three years must be specialized.
• General experience includes background in information systems development, network operations, application performance in a client/server environment, or related fields.
• Specialized experience includes the management of help-desks in a multi-user environment, a comprehensive understanding of PC operating systems, an in-depth knowledge of network and electronic mail operations, and prior supervision of help desk employees.
• Must have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude

It is the policy of Atlantic Digital to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Atlantic Digital will provide reasonable accommodations for qualified individuals with disability.

Job Type: Full-time

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