Job description

Summary
Promote the Ministry, Mission and Core Values of Lutheran Life Communities by demonstrating professional and ethical work practices while fostering excellence in hospitality and customer service. Conducts sales efforts for Assisted Living and/or Independent Living with prospects for all levels of care within the community to meet and exceed budgeted occupancy while ensuring customer satisfaction. Assists in identifying opportunities to promote partnerships with professional and referral sources.

Essential Functions & Responsibilities

• Consistently meet or exceed sales activity and performance metrics as established by

Lutheran Life Communities

• Optimize occupancy by qualifying appropriate candidates and matching to vacancies through collaboration with other sales team members
• Provide ongoing, effective, and timely follow-up with all prospects through outbound calls, appointments/tours, home visits, community events, and other tactics as

appropriate to meet or exceed occupancy goals.

• Responsible for collecting and completing accurate residency applications including supporting documentation for prospective residents.
• Participate in department meetings to discuss tactics and strategy for lead generation and lead conversion.
• Assists in creating interest in Lutheran Life Communities through participation in Sales events on and off campus
• Assist in the development and implementation of the written marketing plan based on prospect feedback and competitor trends.
• Timely and accurate documentation of all sales activity in the CRM (Customer Relation)

Management Software) to advance the sales process with each prospect.

• Coordinate with prospects, family members, caregivers and other professional providers to ensure a successful move to the Community.
• Refer prospects, current residents/patients and former residents/patients to Lutheran

Life Communities’ services whenever appropriate.

• Ensure proactive and effective communication of critical information to the appropriate interdisciplinary team prior to move in to facilitate a positive experience for each resident and family.
• Ensure compliance with applicable licensing regulations adhering to directives from all licensing and regulatory agencies
• Encourage and respect prospect's rights especially that of self-determination, while meeting prospect’s physical, emotional and social needs.
• Ensure confidentiality relative to regular and consistent communication that is provided for the prospect, family and others concerned with the prospect's care.
• Exercise quality use of time management as evidenced by the ability to work highly independently.

Physical Requirements & Work Environment

• The employee is required to regularly walk and stand; and occasionally stoops, kneels, crouches or crawls, pushes, pulls, lifts, grasps and feels.
• The employee frequently is required to use manual and finger dexterity and eye-hand coordination when handling office equipment.
• Requires corrected vision and hearing within normal range.
• The employee must occasionally lift and/or move up to 10 pounds in a typical business or office environment.
• The noise level is normally quiet.
• Generally, no occupational exposure to blood, body fluids, communicable diseases or other potentially infectious substances but may require performing unplanned Category

1 tasks at least once a week.

Education/Experience/Skills

• Bachelor's degree from four-year college or university; or at least three years related experience and/or training; or equivalent combination of education and admissions or sales experience preferably in, senior living, long term healthcare, skilled care, senior community based services or related field.

• Must be able to read, comprehend and write legibly in English.
• Knowledge and experience utilizing sophisticated CRM technology.
• Must be able to comprehend and perform oral and written instructions and procedures.
• Must be well organized with attention to detail. Ability to keep records, prepare data.
• Ability to follow through and results driven to meet business objectives and goals.
• Must be able to establish contacts and social media savvy
• The ability to make effective and persuasive speeches and presentations on controversial or complex topics to public groups, prospects and customers.
• The ability to respond effectively to the most sensitive inquiries or complaints.
• Possesses basic personal computer skills, the ability to utilize various software programs and knowledge of social media.
• Work schedule may include working mornings, evenings, weekends, and holidays.

The employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodation to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: One location

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