Job description
Position Purpose:
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
- Owns innovation for checkout/returns specifically through emerging technology (e.g. computer vision,mobility), benchmarking, test and learns, and data insights.
- 25% Provides direction and strategic planning for associated teams and analysts. Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Is a participative member of organizational leadership, focused on the associates and overall goals of the business.
- 10% Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.
- 25% Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
- 20% Motivates and influences leadership for collective decision making. Creates a sense of belonging for associated team and leads effectively.
- 10% Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies and vendors. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for The Home Depot.
- 10% Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within Customer Care.
- Position reports to the Sr. Director Front End
- Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.
- Has 3 direct reports including a Manager and 2 Senior Anlyst.
Environment:
1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.
Standard Minimum Qualifications:
• Key competencies: Strategic Mindset, Cultivates Innovation, Collaborates, Communicates Effectively, and Drives Results
• People leadership experience
• Track record for delivering results in strategic efforts
• Experience working in or with technology
Knowledge, Skills, Abilities and Competencies:
Excellent written and verbal (presentation) communication skills.
Ability to manage multiple projects and demands.
Strong business, functional and/or store knowledge.
Strong quantitative skills such as statistics and data analysis.
Leadership and management experience preferred.
Strong operations, retail and/or field experience.
Ability to form strong technical and field partnerships with internal and external contacts.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
- 6 years
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Key competencies: Strategic Mindset, Cultivates Innovation, Collaborates, Communicates Effectively, and Drives Results
• People leadership experience
• Track record for delivering results in strategic efforts
• Experience working in or with technology
Knowledge, Skills, Abilities and Competencies:
Excellent written and verbal (presentation) communication skills.
Ability to manage multiple projects and demands.
Strong business, functional and/or store knowledge.
Strong quantitative skills such as statistics and data analysis.
Leadership and management experience preferred.
Strong operations, retail and/or field experience.
Ability to form strong technical and field partnerships with internal and external contacts.
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