Job description

Start a career and Get More in Return®. Jackson Hewitt offices are working hard for the hardest working, and we are on a mission to completely change the way our customers engage with their taxes. At Jackson Hewitt, you’ll find work that works for you and adds up. We’ve got flexibility, career development opportunities, and a chance to work in your neighborhood. We’ve got your back, since we are one of the nation’s largest retailers (nearly 6,000 locations). We have a passion for our employees and our customers. We recognize and appreciate our corporate and local office team members are our greatest assets.

Jackson Hewitt’s Human Resources team is looking to add a Senior Manager, Retail Talent Acquisition to our team. We are a hardworking team of innovators, analyzers, and influencers that are passionate about making Jackson Hewitt the absolute best place to work.

Reporting into the Director, Talent Strategy & Acquisition, the Senior Manager, Retail Talent Acquisition, will oversee the commercial (retail) talent acquisition function and serve as a recruiting and retention consultant to franchisees, providing guidance on recruiting tactics and strategies for their independently owned and operated Jackson Hewitt franchised businesses. You will also lead a seasonal recruitment team and manage full cycle recruitment for company owned operations. In this role, you will also participate on a cross-functional, dynamic team that shapes the people and commercial strategy of Jackson Hewitt, taking on projects, action items, tactics and other duties from this core initiative team.

What you'll do here:
Franchise Operations

• Serves as a liaison between franchisees and corporate. Responsible for effectively communicating new Jackson Hewitt initiatives to the field.
• Facilitates regional workshops, office manager training and other training sessions with respect to Jackson Hewitt services, programs and vendor products.
• Develops rapport and effective business relationships with company owned operations and franchisees. Fields technical phone calls related to JH recruiting brand standards.
• Provides suggestions, guidance, and instruction on executing new Jackson Hewitt recruitment brand standards, programs, and marketing tools.
• Provides technical assistance and serves as a recruiting liaison between franchisees and corporate.

Corporate Owned Operations

• Lead and develop a team of seasonal recruitment coordinators.
• Provide full-cycle recruitment by sourcing, screening, scheduling interviews, and closing offers to candidates.
• Help build processes, best practices, and continuous improvement to increase efficiency.
• Develop staffing strategies and meet staffing goals based on forecasts of business demands and needs.
• Analyze trends and metrics and collaborate with JH functional experts to develop solutions, make recommendations, and execute programs.
• Develop, communicate, and maintain HR policies, procedures, and processes in compliance with federal and state laws in alignment with business objectives.
• Act as backup for Director of Talent Strategy & Acquisition.

Skills you’ll bring for success:

• Bachelor’s degree in Human Resources or Business strongly preferred or equivalent related business experience
• 5+ years’ experience in recruitment where you have established and improved programs or processes and lead or had a leading role in high volume recruitment planning and execution
• You have an all-hands-on deck, team-first mentality and believe no task is beneath you; you are a true servant leader.
• Experience consulting/advising with leaders on recruiting, interviewing, and selecting candidates
• Experience working with retail operations utilizing seasonal employees is a strong plus
• Experience working within a franchise or business with multi-unit operations is a strong plus
• Have a solution-oriented mindset, and the ability to thrive in a highly collaborative and often ambiguous environment where agility, customer knowledge, and learning are essential
• You’ve managed multiple projects and priorities of varying levels of difficulty and length, while hitting deadlines
• Is a dynamic, enthusiastic, creative professional who can pivot quickly
• Critical thinking skills with the ability to read between the lines, think strategically, and analyze information provided
• Ability to efficiently use human resource and talent acquisition related tools, as well as Excel and other organizational technology
• Strong oral and written communication skills
• Strong interpersonal skills
• Outstanding problem-solving skills with keen attention to detail

What you will get if you join us:

• Competitive Salary + Bonus
• Unlimited Paid Time Off + 12 Paid Holidays
• Fidelity 401k + Match
• Medical, Dental, Vision, EAP, Supplemental, Life, STD, LTD, HSA, FSA, Commuter
• Wellness activities throughout the year
• Parental Leave, Elder Care Leave, Volunteer Time Off
• Education Assistance (Reimbursement) Program
• Employee Referral Program
• Pet Insurance
• Company Celebrations, Appreciation Events, and Team Building
• Business casual dress with jeans daily
• Innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Freedom to create your best work and make a visible impact on the organization
• Opportunities for advancement within the organization with a dedicated internal hiring process

We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

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