Job description

The successful candidate will be experienced in leading and developing a support team within a managed services environment, particularly for Salesforce-based CRM Solutions.

Responsibilities:

• Resource Management: hiring, managing, coaching, mentoring, training/developing training plans, setting goals/objectives, encouraging collaboration for team on technical platforms, features and functions, and Client product related industry business processes, individual performance, technical and skills development.
• Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the team’s job function, using templates and technology to improve efficiency.
• Lead on support and service issues, strategy, and approach.
• Ensure high quality, up-to-date documentation exists for all service arrangements.
• Collaborate with internal and external stakeholders.
• Propose creativity and innovative technical solutions to customer problems.
• Prepare/engage/manage reporting of key team metrics, customer technical summaries, customer dashboards.
• Work with a team to gain agreement with the customer’s business stakeholders on prioritization of changes and proposed timing of change order requests.

Requirements:

• Strong knowledge of Life Science (Pharma) – Sales Business and Sales Operations Processes, Validation Processes.
• Strong teamwork skills with the ability to work in a cross-functional, global team.
• Experience driving change initiatives in a service environment.

Job Types: Full-time, Contract

Pay: $60.00 - $65.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Do you have experience in Pharmaceutical/ Life Sciences Industry?
• Do you have knowledge of Sales Business and Sales Operations Processes, Validation Processes?
• Do you have knowledge of SDLC?
• What is your Work Authorization?

Education:

• Bachelor's (Preferred)

License/Certification:

• PMP (Preferred)

Work Location: Remote

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